Logistics Specialist

Black Box•United States,

About The Position

The Logistics Specialist manages domestic and international transportation activities, with a focus on customer satisfaction, cost control, service quality, and regulatory compliance. The role develops transportation strategies, improves shipment routing, evaluates freight rates and carriers, and coordinates shipping requirements with internal teams, vendors, carriers, and third-party logistics providers. The position also audits freight invoices, supports accurate freight quoting and billing, maintains logistics KPIs and monthly reporting, manages freight claims, and creates routing guides and processes for freight information, packaging, order placement, and inventory tracking. It works across Sales, Operations, Finance, Warehouse, Manufacturing, suppliers, and service providers to resolve issues and ensure transportation requirements and customer compliance requests are fulfilled. Black Box is a technology solutions provider and a wholly-owned subsidiary of AGC Networks. It has more than 2,500 team members in 24 countries. The company describes its mission as accelerating customers’ businesses by valuing relationships with team members, clients, and stakeholders, and identifies innovation, ownership, transparency, respect, and open-mindedness as its values. Black Box is an equal opportunity employer.

Requirements

Bachelor’s degree or equivalent.
Five years of experience in a similar role.
Thorough knowledge of international and domestic transportation processes.
Pricing and quoting experience across air, ocean, rail, ground, FTL, and LTL modes.
Solid knowledge of domestic and international geography, including countries and major cities.
Ability to read, analyze, and interpret general industry documentation and communications.
Experience working with ocean carriers and co-loaders on global rate negotiations.
Experience reviewing and negotiating transportation contracts.
Evidence of implementing process improvements.
Proficiency with AX or a similar ERP system and Microsoft Office applications.
Strong analytical and problem-solving skills.
Ability to interpret tariffs and contracts.
Ability to recommend and implement process improvements.
Strong organizational skills.
Ability to multitask and prioritize across multiple projects.
Strong reporting skills.
Excellent time-management skills.

Responsibilities

Manage shipping routes and delivery with a focus on customer satisfaction, anticipating and addressing potential customer and vendor problems involving freight, packaging, and delivery.
Develop and implement transportation strategies for domestic and international freight services.
Audit domestic and international freight invoices and freight applied to sales orders; approve or recommend invoice payment.
Improve shipment routing to reduce transportation costs.
Create and maintain freight KPIs; compile information for monthly freight analysis and Distribution Center metrics reporting; calculate monthly freight accruals.
Serve as an escalation point for communications with suppliers, third-party logistics providers, Finance, Sales, Warehouse, and Manufacturing.
Work with transportation companies to resolve shipping and receiving issues.
Communicate transportation requirements internally and externally.
Work with service providers to ensure facilities receive exceptional transportation service.
Maintain relationships with Sales, Operations, and freight vendors by interpreting contracts, tariffs, and rates and providing timely, accurate information.
Coordinate with Sales, Operations, and vendors to ensure freight costs are quoted correctly, entered into the Black Box system, invoiced to customers, and paid; ensure compliance with Customs requirements and programs.
Evaluate existing freight rates and proposed rate changes, and recommend changes to carriers, rates, and discount structures.
Create processes to collect, distribute, and store freight quote information for future order execution and invoice payment.
Create routing guides and shipping instructions for inbound and outbound domestic and international shipments, and contact vendors to ensure compliance.
Coordinate packaging requirements with the Distribution Center and create processes for order placement and inventory tracking.
Manage freight claim submissions and follow-up across departments and with customers, and create processes to prevent future claims.
Process customer requests for industry compliance and work with suppliers and Product Engineering to obtain required documents and fulfill requests promptly.
Perform other duties as assigned.