Logistics Specialist, Fulfillment
About The Position
ŌURA is seeking a Logistics Specialist to support day-to-day D2C and B2B order execution across its Americas fulfillment network. The role partners with warehouse and internal teams to keep D2C fulfillment moving, protect service-level agreements, and resolve issues that prevent orders from shipping. The specialist monitors order queues, investigates fulfillment exceptions, coordinates order actions with warehouse partners, and maintains accurate records. They also track performance and exception trends and collaborate with cross-functional teams to address root causes and improve procedures and handoffs. The role supports launches and operational programs, including end-to-end testing and user acceptance testing across ecommerce, NetSuite, third-party logistics and warehouse systems, shipping, returns, and customer notifications. It is a remote U.S. role, with a slight preference for candidates based in San Francisco.
Requirements
- 3+ years of hands-on logistics, order management, or fulfillment experience.
- Experience using ERP and warehouse management systems to investigate and resolve order-level issues.
- A track record of resolving fulfillment exceptions such as holds, backorders, shipping errors, and system or EDI failures.
- Demonstrated ability to solve ambiguous operational problems creatively and build scalable processes, controls, and automation from the ground up.
- Experience with end-to-end testing, UAT, launch readiness, or cross-functional operational initiatives.
- Strong prioritization, follow-through, and communication skills, with confidence working directly with warehouse partners and internal teams.
Nice To Haves
- NetSuite experience.
Responsibilities
- Monitor D2C and B2B/Commercial order queues in NetSuite and warehouse systems, review aging orders, and follow up on orders at risk of missing service-level agreements.
- Triage holds, backorders, address or shipping issues, system handoff failures, and shipment discrepancies, and drive issues to resolution.
- Coordinate with the warehouse to cancel, prioritize, release, or rework orders, including D2C replacements and urgent shipments.
- Resolve ERP, WMS, and EDI fulfillment errors, maintain accurate order records, and escalate recurring or time-sensitive issues.
- Track open and aging orders, on-time shipping performance, and exception trends across D2C and Commercial channels.
- Partner with the warehouse, Commercial, Member Care, and Systems teams to address root causes and improve SOPs, trackers, and handoffs.
- Support D2C/B2B launches, new markets, commercial partnerships, product or packaging initiatives, and other cross-functional operational programs.
- Coordinate end-to-end testing and UAT across ecommerce, NetSuite, 3PL/WMS, shipping, returns, and customer-notification workflows; manage test orders, defects, and signoff status.
- Track launch dependencies and risks, support launch-day monitoring and post-launch hypercare, and transition new workflows into steady-state SOPs.
Benefits
- Competitive salary and equity packages.
- Health, dental, and vision insurance, and mental health resources.
- An Ōura Ring and employee discounts for friends and family.
- 20 days of paid time off, 13 paid holidays, and 8 days of flexible wellness time off.
- Paid sick leave and parental leave.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
