Logistics specialist

Yusen Logistics•Jacksonville, FL

13h

About The Position

The Logistics Specialist is responsible for the operational execution and management of supply chain partners. The role coordinates shipments and carrier activity, selects suitable shipment modes and routes, manages order and load data, tracks deliveries, and addresses delays, exceptions, and additional charges. The position also requires effective customer and carrier communication, accurate handling of large amounts of data, and the ability to work across multiple systems while managing multiple accounts.

Requirements

Knowledge of transportation routing in the United States and Canada.
Understanding of truckload carrier compliance requirements.
Knowledge of LTL carriers, their service scope, and coverage areas.
Understanding of carrier service capabilities, tariffs, and accessorials.
Ability to manage multiple tasks and accounts while maintaining a high level of accuracy.
Ability to manipulate large amounts of data accurately under tight deadlines in a high-stress environment.
Strong written and verbal communication skills.
High level of understanding of Microsoft Office tools.
Ability to work across multiple system platforms.

Responsibilities

Communicate with shippers and coordinate shipment availability and potential effects on timelines.
Maintain relationships with nationwide carriers and understand internal truckload carrier compliance requirements.
Manage truckload carrier pickups and multi-stop execution, tracking, and pricing.
Apply knowledge of LTL carriers, their service scope, and coverage areas.
Understand carrier service capabilities, tariffs, and accessorials to price shipments appropriately.
Select shipment mode, service, carrier, and routing to meet customer needs.
Manage customer order data exceptions; create loads in the TMS, bills of lading, and load plans as needed.
Track shipments to ensure on-time delivery.
Troubleshoot potential late deliveries, evaluate whether to spend additional money to expedite, and escalate as necessary.
Proactively manage delays and exceptions and escalate to customers as needed.
Gather, organize, and report additional charges from carriers and/or to customers.
Run system reports.
Build customer relationships through daily communication about issues where customers may need assistance.
Work across multiple accounts and systems while maintaining accuracy.
Seek new ideas for continuous improvement.
Perform other duties as assigned.

Benefits

Medical, dental, and vision coverage beginning the first of the month following the start date.
401(k) with company match.
10 days of standard PTO.
Eligible for a bonus plan.
Seven paid holidays.
Eligible for overtime pay if applicable.
Flexible Spending Accounts.
Life and Accidental Death & Dismemberment Insurance.
Short- and Long-Term Disability.
Tuition Assistance Program.
Commuter Benefits.
Vacation.