Logistics Services Specialist

Apple

11h

About The Position

The Pacific Logistics team supports Apple’s Operations by coordinating with logistics partners and internal teams across Asia Pacific to move, store, and deliver Apple products. The Logistics Services Specialist helps maintain a seamless customer fulfilment experience by managing undelivered shipments, tracking key metrics, and resolving shipping exceptions. The role uses data to identify issues, guide decisions, and improve delivery operations, while working with cross-functional Apple teams and logistics partners. It also supports peak periods and adapts to changing operational needs.

Requirements

• At least 3 years of experience in logistics operations or customer service.
• A relevant degree.
• Clear written, spoken, and presentation communication skills.
• Strong Excel skills and experience using analytics or business intelligence tools such as Tableau or GBI.
• Ability to interpret data and use it to guide decisions.
• Experience with SAP or Apple internal databases.
• Experience working successfully with cross-functional teams and logistics partners.
• Ability to stay focused and organized in fast-moving situations.
• A curious, problem-solving mindset.
• Flexibility to work different hours based on operational needs.

Responsibilities

• Oversee the customer fulfilment experience by tracking key metrics and resolving shipping exceptions.
• Work with partners across Inbound, Outbound, the Distribution Center, the Contact Center, Reseller Ops, Retail Fulfilment, and third-party logistics providers (3PLs).
• Review partner performance and customer behaviour to identify issues and take action.
• Build dashboards and reports with support from the Business Process Re-engineering team.
• Support peak periods and adjust to shifting operational needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level