Logistics Rate Administrator

Trinity Health•Okemos, MI

1d•Onsite

About The Position

Trinity Industries/RSI Logistics is seeking a Logistics Rate Administrator to manage the relationship between our clients and the Company located in our Okemos, MI Office. The Logistics Rate Administrator is a supply chain operations specialist responsible for managing rail rate procurement, resolving freight billing issues, and maintaining strong relationships with both clients and rail carriers. Operating within a (3PL) environment, this role ensures timely and accurate rate responses, supports contract renewals, and facilitates smooth operational execution across our clients' rail network.

Requirements

High School Diploma plus 2-4 years of related experience
Excellent customer service skills
Proficiency in Microsoft Office, especially Excel
Strong attention to detail and comfort with numbers
Above-average skills in analyzing large datasets, identifying trends, and drawing actionable conclusions
Effective written and oral communication skills
Strong negotiation, communication, and presentation abilities
Team player mentality with the initiative to work independently
Ability to multi-task and manage multiple priorities

Nice To Haves

Bachelor’s degree in Business Administration, Accounting, Supply Chain, Transportation, Logistics, or a related field preferred

Responsibilities

Handle high volumes of customer rate requests across various lanes and service types.
Provide timely and accurate rate responses aligned with carrier capabilities and client expectations.
Investigate and resolve discrepancies in freight invoices, including rate mismatches, accessorial charges, and billing errors.
Liaise with carriers and internal billing teams to ensure accurate and timely resolution.
Support audit processes and maintain documentation for dispute resolution.
Manage renewals and updates of railroad tariffs and private contract rates.
Ensure rate agreements are current, compliant, and properly implemented in internal systems.
Track expiration dates and proactively initiate renewal discussions with carriers.
Maintain strong working relationships with Class I and shortline railroads, intermodal providers, and key clients.
Serve as a liaison between carriers and customers to resolve service or rate-related issues.
Support strategic discussions with carriers to improve service offerings and pricing structures.
Collaborate with internal teams to ensure rate structures support operational plans and customer requirements.
Assist in onboarding new lanes and customers by coordinating rate setup and carrier engagement.
Monitor service performance and escalate issues as needed.