Logistics Manager - Home Delivery

Hearst•San Antonio, TX

About The Position

The Logistics Manager for the San Antonio Express-News leads full-time and part-time employees who work with independent newspaper contractors to provide quality delivery service to subscribers, non-subscribers, and delivery partners. The role is responsible for timely, dry delivery of products in an assigned geography and for coordinating delivery when it is not covered by a delivery agreement. The manager oversees the Distribution Center’s staffing, scheduling, expenses, training, and development. The role manages route structure, carrier and agent profit analysis, delivery deadlines, and carrier retention in support of company goals. It maintains distribution records and reports, resolves customer service problems, verifies information shared among the Distribution Center and internal teams or independent contractors, and ensures compliance with independent contractor agreements. The Logistics Manager also supports subscriber retention and sales, communicates operational progress and problems to a supervisor, leads or participates in distribution initiatives and project teams, and promotes a positive work environment. The role maintains clean, safe, and secure facilities and reinforces relevant Human Resources policies and regulatory standards. Daily and weekly scheduling and operational decisions may be made independently; personnel issues and financial decisions exceeding budget require approval.

Requirements

Three years of management experience in a fast-paced, deadline-oriented customer service field.
High school education.
Computer skills using MS Office, MS Outlook, MS Excel, and MS Word.
Planning, problem-solving, statistical, motivational, oral communication, and written communication skills.
Ability to work in a team environment and be a self-starter.
Ability to work a flexible schedule and deliver papers while driving.
Reliable transportation, a valid Texas driver’s license, and proof of auto liability insurance, maintained at all times.
Ability to work in a fast-paced, constantly changing production environment.
Ability to walk, sit, and climb stairs.
Ability to lift up to 35 pounds and push or pull up to 65 pounds.
Ability to perform repetitive finger movements and twisting or pressure involving the wrists and hands.

Nice To Haves

Newspaper experience.
Four-year college degree.
Bilingual ability.

Responsibilities

Ensure timely and dry delivery of all products in an assigned geography.
Facilitate delivery of products not managed under a delivery agreement.
Manage and schedule Distribution Center staff efforts and expenses.
Train and develop Distribution Center staff.
Manage route structure, carrier/agent profit analysis, delivery deadlines, and carrier retention to achieve company goals.
Maintain and oversee subscriber files, routers, route lists, and routine reports, records, and forms accurately and on time.
Contact customers about service problems and resolve them in a timely and lasting manner.
Verify the accuracy of information exchanged among the Distribution Center, independent contractors, customer service, circulation sales, finance, and delivery partners.
Ensure compliance with independent contractor agreements and recommend corrective action for violations.
Assist with subscriber retention and subscriber sales efforts.
Communicate progress and problems to the supervisor in a timely and accurate manner.
Participate in and lead distribution initiatives and project teams as needed.
Maintain a positive work environment for employees and contractors.
Maintain clean, safe, and secure facilities; reinforce Human Resources policies and take appropriate action to ensure compliance with applicable regulatory standards.
Perform other essential duties and tasks as assigned.
Make daily and weekly scheduling and operational decisions affecting the overall operation; refer personnel issues and financial decisions above budget for approval.
Manage the position’s expense budget.