Ongoing Opportunity - Logistics Manager - All Markets

Gulf Winds International • Seabrook, TX

3d • Hybrid

About The Position

Gulf Winds International, Inc. is seeking Logistics Managers to join our team across various markets. This role is ideal for individuals with strong customer service experience who thrive in fast-paced environments and take ownership of their work. The Logistics Manager will lead and enable their team to provide world-class customer service, manage staff, establish and monitor goals, oversee dashboards, and handle customer onboarding and routine interactions. The company is a leading provider of drayage, transloading, and storage, serving importers and exporters globally, with a robust presence at major ports and a commitment to innovation and technology. Gulf Winds is backed by The Sterling Group, a private equity firm focused on the industrial sector.

Requirements

• Must possess strong communication & writing skills necessary to interface with internal and external customers.
• Must be a self-starter and willing to work with minimal supervision and execute tasks and duties at a high level.
• Knowledge of transportation industry, logistics and supply chain.
• Excellent organizational skills.
• Ability to motivate, train, lead, and evaluate the performance of team members.
• Demonstrated ability to perform duties of a Logistics Coordinator at an exemplary level.
• Bachelor’s degree or equivalent experience.

Nice To Haves

• Prior management experience is a plus, but not required.

Responsibilities

• Employee Engagement: Creating a positive culture/team environment, managing customer service staff, communicating job expectations, performing performance plans and job reviews, coaching, training, and motivating staff, meeting with team members to improve/monitor goals and engagement, assessing for professional development opportunities, assisting team members in complex problem resolution, and holding team members accountable to achieving defined expectations.
• Goal Tracking: Establishing and monitoring goals quarterly that align with department and company goals, managing and documenting team additional costs and credits, and developing and maintaining reports as needed.
• Dashboard Management: Monitoring team dashboards to minimize additional costs, maximize profit, and identify process improvement opportunities, performing regular team data audits to ensure accuracy, identify training needs, and address consistent discrepancies, and reviewing margins to maximize profitability and reduce billing errors.
• Customer Onboarding & Routine Interaction: Establishing and maintaining rapport with contract and key customers to identify and address pain points and opportunities for improvement, participating in customer onboarding for key and contract accounts, responding to customer feedback to ensure customer satisfaction and retention, and reviewing internal systems and processes to ensure KPI are met for all Key and Contract accounts.
• Specific Tasks: Daily LC account support/questions, review team dashboard, review/enter credits and additional costs, margin reviews, email maintenance, approve time cards, address OT concerns, review workloads, Viva goal updates, review goal progress, send LC dashboard report, update goal tracking spreadsheet, conduct workload meetings, conduct team huddles, use Complexity Calculator for new customers, manage LC Customer Assignments, manage Team Customer Account List, provide team member shoutouts, conduct monthly 1 on 1s with team members, facilitate employee engagement activities, participate in sales calls, attend Ops market calls, conduct 1 on 1s with managers, nominate team members for Star awards, update Customer Service Performance Recognition spreadsheet, attend Town Hall meetings, and attend EDI reviews.
• Quarterly Tasks: Audit accounts, review results of pulse surveys, identify top/bottom performers.
• Annually Tasks: Conduct team member reviews and review for annual raises.
• Ad Hoc Tasks: Customer meetings, onboarding calls, review quote opportunities, team member coaching/training, team member accountability process, track service failures, serve as first escalation point for customer issues, and review rate changes advised by Sales to ensure quotes/templates/orders are updated accordingly.
• Customer disputes on invoicing related items.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree