Logistics Freight Forwarding Sales Manager (EM7176)

Samsung SDS America•Cerritos, CA

2d•$80,000 - $100,000•Onsite

About The Position

Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called “Cello” in 2010, started its logistics business in 2012 and expanded its logistics business with Business Process Outsourcing. Smart Logistics Division tech-driven innovators shaping the future of global supply chain solutions. Our logistics platform Cello blends cutting-edge IT with real-world logistics, offering smarter, faster, and more reliable services to our clients around the world. The Forwarding Sales Manager is responsible for achieving the sales targets for Forwarding and driving business growth by identifying new customers, proposing logistics solutions, participating in bidding processes, and converting opportunities into revenue. The role focuses on new client acquisition, business proposals, active sales engagement (cold calls, sales tools, and lead generation) mostly in Freight Forwarding, not only for general cargo but also special cargo such as Reefer, OOG(Out-of-gauge) and so forth.

Requirements

High School diploma required; Bachelor’s in Business, Marketing, Logistics, Supply Chain, or related field preferred
8+ years of experience in logistics, freight forwarding, and transportation in logistics industry relevant industry knowledge
Ability to build trustworthy relationships with customers at all levels (C-level, Managers, Staff)
Excellent presentation, communication, and organizational skills.
Excellent problem-solving skills
Team player
Proficiency in Microsoft Office applications (Excel, PowerPoint, Word, Outlook
Highly organized and detail-oriented, with a strong ability to prioritize tasks and work efficiently in high-pressure environments
Collaborative leadership that engages and motivates team members, fostering a positive and productive work environment.
Ability to travel up to 30%

Nice To Haves

Sales Force & Forwarding system understanding and experience preferred
Candidates with experience in air import/export forwarding operations and sales in LA is a plus
Candidates with experience in managing sales for mid-to-large Chinese clients in the U.S is a plus
Bilingual in Chinese preferred

Responsibilities

Performance Management and Strategy Set-up
Achieve the non-captive sales targets given to Forwarding Team from existing and new customers.
Set up short-and mid-term strategies for US forwarding business when it comes to ocean, air and road freight.
New Customer Acquisition & Business Development
Identify and engage potential clients through cold calls, sales tools, and market research.
Prepare and present tailored logistics proposals, including fulfillment services and local transportation (W&D).
Actively participate in bid processes and follow up on opportunities.
Explore upselling and cross-selling opportunities within new and existing accounts.
Sales Execution & Revenue Generation
Manage the full sales cycle from lead generation to contract closure.
Achieve assigned sales and profitability targets.
Track pipeline and follow up on potential opportunities using CRM or sales tools.
Pricing & Contract Coordination
Collaborate with the Pricing team to source competitive freight rates and structure profitable proposals.
Work with the Legal team to review and finalize contracts.
Negotiate pricing, contract terms, and service agreements to secure mutually beneficial deals.
Operational & Issue Management
Serve as the primary contact for customers, ensuring smooth service delivery.
Troubleshoot cost or operational issues and coordinate with the Operations team to maintain service continuity.
Financial & Risk Oversight
Monitor and manage accounts receivable (AR) and accounts payable (AP), ensuring timely collection and payment.
Coordinate with the Claims/Customer Service team to resolve complaints and service-related issues.
Customer Relationship Management
Build and maintain strong client relationships, providing updates, service information, and industry insights.
Ensure customer satisfaction by proactively addressing potential issues.
Cross-functional Collaboration
Work with Sales, Marketing, Operations, Pricing, Legal, and Claims teams to deliver solutions aligned with customer needs.
Coordinate internal resources to support account growth and service quality.
Reporting & Communication
Provide regular updates to management on sales performance, pipeline, AR/AP status, and business opportunities.
Share insights on market trends, competitor activities, and potential opportunities.

Benefits

Comprehensive Health Coverage
Top-tier medical, dental, vision, and prescription plans to keep you and your family covered.
401(k) with Company Match
Invest in your future with our competitive retirement savings plan—and we’ll match your contributions.
Flexible Spending Accounts (FSAs)
Set aside pre-tax dollars for healthcare or dependent care expenses.
Paid Time Off & Holidays
Generous PTO plus company-paid holidays to recharge and unplug.
Family/Medical/Bereavement/Parental Leave
Paid leave to support you during hardships or life’s biggest moments.
Life & Disability Insurance
Peace of mind with company-paid life, short-term, and long-term disability coverage.
Employee Discounts
Enjoy exclusive deals on products and services with global Samsung Brand Power.
Wellness Programs
From fitness incentives to mental health support, we’ve got your well-being covered.
Learning & Development
Access training, tools, and resources to grow your skills and career.
Service Awards
We celebrate your dedication! Receive special recognition and rewards for your years of service and commitment.
Subsidized Lunch Support
Enjoy your meal with a support.
...and more!
Additional perks and programs designed to support you, at work and beyond.