Logistics/Fc On Van Delivery Supervisor

Kroger•Louisville, KY

About The Position

The Logistics/Fc On Van Delivery Supervisor is responsible for delivering transportation metrics within their fulfillment center area, including customer service (NPS), safety, and final-mile cost. The supervisor provides daily, in-van leadership to hourly associates, supporting their safety, productivity, and engagement, as well as delivery operating efficiency and customer satisfaction. The role demonstrates the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The supervisor develops and coaches delivery drivers, coordinates with operations planning and other departments, addresses delivery and safety issues, and maintains delivery equipment. The role also communicates operational expectations and results, supports a positive work environment, and completes performance reviews for direct reports.

Requirements

High school diploma or GED.
At least 2 years of experience leading a team in transportation, distribution, or manufacturing.
Proficiency in Microsoft Office.
Strong understanding of D.O.T. compliance laws.
Strong understanding of industry and technical terms and processes.
Ability to collaborate and work cooperatively in a team-based environment.
Demonstrated ability to coach and train.
Ability to identify business problems and develop efficient and effective solutions.
Ability to prioritize and multitask while providing accurate, on-time results.
Strong time-management skills.
Ability to respond to changing business priorities.
Ability to work in a fast-paced environment.

Nice To Haves

Bachelor's degree.
At least 3 years of experience leading a team or project.

Responsibilities

Supervise and develop a team of delivery drivers in the transportation delivery operation.
Maintain on-time deliveries with a Full, Fresh and Friendly mindset.
Work with operations planning teams to coordinate schedules and deliveries.
Use established programs, policies, and practices to identify and address transportation, safety, and customer service opportunities in a timely manner.
Help identify and design technology- and procedure-based solutions to increase associate productivity and ensure proper, safe work methods for equipment activity and yard control.
Support and communicate with other department supervisors and managers to solve problems through collaborative scheduling.
Communicate with customers and the COE to resolve delivery problems or challenges.
Manage the condition of delivery equipment and remove barriers for the team and site.
Coach the team on delivery protocol (doorstep dialog) and methods for effectiveness in their roles.
Maintain coaching records and follow up to drive continuous improvement in individual and team results.
Communicate with fellow supervisors and management about daily operations and align business, people, and safety practices to achieve key metrics.
Maintain professionalism and a positive work environment.
Create a responsive and informed workforce through regular meetings, huddles, and other communication methods.
Supervise and coach direct reports, complete performance reviews, and provide feedback.
Perform the essential job functions with or without reasonable accommodation.