Logistics Dispatch Supervisor (Weekends)

SPS Health LLC•Mendota Heights, MN

10d•Onsite

About The Position

The Weekend Dispatch Supervisor is responsible for overseeing dispatch operations during weekend hours, ensuring continuity, service quality, and operational efficiency when senior weekday leadership may be limited. Under the direction of the Logistics Dispatch Manager, this role supervises Logistics Dispatch Agents, manages real-time staffing and coverage, addresses customer and driver needs, and serves as the escalation point for weekend operations. This position is primarily scheduled for weekend shifts (Fridays through Sundays) and requires flexibility to support weekday coverage, special projects, training, or staffing needs as required.

Requirements

High School Diploma or equivalent required.
Minimum of three years’ experience in customer service or logistics roles.
Two years of management experience minimum.
Strong organizational and communication skills.
Ability to write routine reports and correspondence.
Excellent communication and interpersonal skills.
Ability to speak effectively before groups and over the phone.
Thorough knowledge of applicability of relevant laws and regulations.
Proven experience as a Logistics Dispatcher or in a similar role.
Strong leadership and management skills.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Proficiency in logistics software and Microsoft Office Suite.
Strong problem-solving skills and attention to detail.

Nice To Haves

Either bachelor’s or associate degree strongly preferred.

Responsibilities

Serve as the primary supervisory lead for weekend dispatch operations.
Ensure uninterrupted dispatch coverage, service levels, and issue resolution during weekends.
Act as the first escalation point for customer, driver, and dispatcher concerns outside normal weekday hours.
Provide direct dispatcher coverage as needed during short staffing or high-volume periods.
Supervise and mentor dispatch staff, fostering accountability and a high-performance culture.
Address real-time operational issues and employee concerns during assigned shifts.
Monitor team morale and resolve minor conflicts as they arise.
Escalate recurring people-related or performance issues to the Dispatch Manager.
Manage day-to-day operational workflows and deliverables of third-party offshore dispatch resources.
Coordinate schedules and priorities across time zones to support weekend needs.
Serve as a liaison between domestic stakeholders and offshore teams.
Monitor performance, provide coaching, and address operational or personnel issues in partnership with management.
Assist with weekend-focused scheduling to ensure adequate coverage.
Assign shift coverage when short-staffed, including overtime or schedule adjustments.
Coordinate time-off requests, shift swaps, and attendance tracking.
Support weekday scheduling needs as requested by leadership.
Assist the Dispatch Manager with onboarding and training of new dispatch staff.
Reinforce standard operating procedures and weekend-specific workflows.
Contribute to ongoing training initiatives and process improvements.
Provide feedback and coaching to dispatch staff during weekend operations.
Assist in tracking dispatch metrics and identifying opportunities to improve efficiency.
Support compliance with labor policies, procedures, and operational standards.
Participate in meetings, projects, or training sessions during the week as needed.
Perform other duties as assigned.
Serve as a mentor in developing department staff to ensure performance standards are maintained, employees feel supported, recognized and employees are held accountable through performance reviews, coaching and regular feedback.
Promotes teamwork and professional interpersonal relationships within the department, other departments, and other managers.
Sees to department staffing needs (e.g. interviewing, hiring, new hire and ongoing training, annual evaluations, creating and maintaining job descriptions, etc.).
Ability to work in a fast-paced environment, make decisions, and delegate appropriately.
Adapt to change while being a champion of change management initiatives.