Logistics & Dispatch Manager

Nuage Designs Inc•Chicago, IL

23h•Onsite

About The Position

The Logistics & Dispatch Manager is a hands-on operational leader responsible for all dispatch, routing, and transportation execution in support of event operations. This role owns driver scheduling, DOT compliance, and real-time route performance while working directly with drivers, warehouse teams, and operations leadership to ensure safe, efficient, and on-time delivery and pickup of all inventory.

Requirements

High school diploma or equivalent.
Bilingual English/Spanish required.
Strong DOT and FMCSA compliance background.
Minimum 5 years in high-volume transportation or logistics environment.
Experience with driver scheduling, dispatch, and route optimization.
Hands-on experience with Samsara, JJ Keller Encompass, routing platforms, and driver mobility devices.
Leadership experience managing drivers in a fast-paced environment.
Familiarity with driver performance scorecards and data-driven management.
Reasonable Suspicion (DOT Drug & Alcohol) certification or ability to obtain.

Nice To Haves

Degree in Logistics, Supply Chain, or related field.

Responsibilities

Lead daily dispatch schedules for all deliveries and pickups.
Plan, optimize, and adjust routes in real time using routing platforms.
Communicate in English and Spanish with drivers throughout execution.
Monitor routes via Samsara and resolve delays or issues immediately.
Serve as an escalation point for all delivery and routing issues.
Own driver scheduling to ensure coverage, efficiency, and DOT compliance.
Hire, onboard, train, and supervise drivers and dispatch staff.
Develop and manage driver performance using a Samsara-based scorecard (safety, on-time, compliance).
Coach drivers and administer corrective action based on performance data.
Ensure proper use of driver mobility devices (ELDs, tablets, apps).
Coordinate staging, loading, and dispatch timing with warehouse teams.
Verify trucks are loaded correctly, safely, and aligned to route plans.
Ensure proper handling of high-value and fragile inventory.
Maintain full ownership of DOT and FMCSA compliance.
Manage compliance systems including JJ Keller Encompass and Samsara ELD.
Ensure hours-of-service, inspections, and documentation are complete and accurate.
Support fleet readiness, inspections, and maintenance coordination.
Track delivery performance, route efficiency, and operational KPIs.
Identify trends and implement improvements using Samsara data.
Communicate with internal teams to ensure execution meets event timelines.