Logistics & Dispatch Coordinator

Mattress Firm • Sumner, WA

3h • Onsite

About The Position

Helping people sleep well so they live well is at the core of what we do. The right mattress matters, and so does the right career. From picking and loading the correct merchandise to ensuring on time arrival and product setup, our supply chain team ensures that the final step of the Mattress Firm shopping experience goes smoothly. When you work in our warehouses, you’ll play a vital part in helping people sleep well so they live well every day. The Logistics & Dispatch Coordinator is responsible for coordinating daily delivery operations, optimizing delivery routes, supporting dispatch activities, and ensuring exceptional service for both internal and external customers. This role serves as a key link between warehouse operations, delivery teams, contractors, and customers to ensure timely and efficient execution of delivery schedules.

Requirements

• 1+ years of experience in logistics, dispatch, routing, transportation coordination, customer service, or related operational support role required.
• Strong verbal and written communication skills.
• Exceptional organizational and multitasking abilities.
• Ability to prioritize competing demands in a fast-paced environment.
• Strong attention to detail and accuracy.
• Problem-solving and critical-thinking skills.
• Ability to work collaboratively across multiple departments.
• Knowledge Microsoft Office Suite (Excel, Outlook, Word).
• Legal authorization to work in the United States without the need for sponsorship.
• We require proof of eligibility to work in the United States.

Nice To Haves

• Transportation Management Systems (TMS), routing software, or POS systems preferred.
• Knowledge of local geography, road networks, and service areas.
• Understanding of logistics, dispatch, and delivery operations preferred.

Responsibilities

• Coordinate and dispatch daily delivery routes based on capacity, geography, and business demands.
• Monitor delivery activity and proactively address route exceptions, delays, or service disruptions.
• Schedule deliveries and adjust routing plans to maximize operational efficiency.
• Track, document, and resolve missed deliveries, delivery exceptions, and re-delivery requests.
• Prepare and submit delivery manifests, route documentation, and stop records in accordance with operational deadlines.
• Maintain accurate records to support contractor settlements and delivery performance tracking.
• Communicate route changes, delivery updates, and operational priorities to drivers, contractors, and internal teams.
• Ensure compliance with all company safety policies and procedures to maintain a safe work environment.
• Complete all required training programs and certifications by established deadlines.
• Partner effectively with warehouse, customer service, and transportation teams to support daily operational goals.
• Communicate professionally and effectively with customers, delivery teams, and business partners.
• Escalate operational concerns and recommendations to leadership to improve service levels and efficiency.
• Follow all company policies, procedures, and brand standards.
• Respond to incoming calls and emails related to delivery scheduling, dispatch activity, and customer inquiries.
• Maintain accurate information within transportation, routing, and ticket management systems.
• Generate and distribute route paperwork, pick lists, and delivery documentation.
• Support special projects, company initiatives, and operational requests as assigned.
• Participate in training and professional development opportunities to enhance logistics and transportation knowledge.
• Identify opportunities to improve dispatch processes, route efficiency, and customer satisfaction.

Benefits

• Excellent career growth opportunities through on-the-job training and development programs.
• 401(k) with employer matching.
• Mental health and life resources.
• Medical, dental, prescription and vision plans.
• Get paid on-demand.
• Competitive base pay.
• Employee discounts, including mattresses and sleep accessories, cell phones and electronics, travel, car and home loans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED