Logistics/Customer Service Delivery Driver
About The Position
Serve as a brand ambassador by providing excellent customer service while delivering customer orders to homes. Drive a company delivery vehicle safely and efficiently in accordance with Kroger’s driving standards. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. This role involves timely and careful order delivery, communication with customers while en route, maintaining delivery records, monitoring food temperatures, and following food safety procedures. Drivers also inspect company vehicles before use, report defects or product issues, and use company-provided technology for mapping and customer interactions.
Requirements
- Valid driver’s license.
- Excellent communication and customer service skills.
- Must annually pass a DOT-regulated medical exam.
- Good driving record.
- Ability to operate a delivery van and handheld tablet device.
- Ability to lift up to 50 lbs., with or without reasonable accommodation.
- Must be at least 21 years old.
- May require a chauffeur’s license in some states.
Nice To Haves
- High school diploma or GED.
- Any customer service experience.
- Any delivery driver experience.
Responsibilities
- Provide excellent customer service while delivering orders to customers.
- Act as a brand ambassador when discussing Kroger’s Seamless Experience and delivery process with customers.
- Maintain professionalism and appropriate personal presentation when interacting with customers.
- Drive a company vehicle safely and in accordance with Kroger’s driving standards.
- Ensure orders are delivered on time and in good condition, resolving issues that may occur.
- Communicate with customers while en route about issues or changes to their delivery, following Kroger delivery standards.
- Maintain accurate records of customer deliveries.
- Assist fellow drivers who encounter difficulties while delivering.
- Keep goods within required temperature guidelines and monitor and record temperatures to comply with food health and safety regulations.
- Handle products safely and in accordance with food safety guidelines; record serious breakages or contamination issues and report them to a supervisor.
- Complete pre-use inspections of company vehicles and report defects to a supervisor.
- Operate company-provided technology devices for mapping and customer interaction.
- Perform the essential job functions with or without reasonable accommodation.
Benefits
- Healthcare coverage, including medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans.
- Flexible scheduling in full- and part-time roles.
- Paid time off, including holiday and sick pay, based on eligibility and length of service.
- Free counseling through the Employee Assistance Program.
- Free, confidential financial tools and coaching through Goldman Sachs Ayco.
- Associate discounts on purchases, including food, travel, and technology.
- Up to $21,000 in tuition reimbursement over the course of a career through the Continuing Education program.
- Training programs and diverse career pathways offering growth potential.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
