Customer Service Delivery Driver

Carvana•Denver, CO

About The Position

Carvana is seeking enthusiastic, energetic, self-motivated team players with at least two years of customer-facing experience to deliver vehicles to customers and help improve the car-buying experience. Customer Advocates drive custom car haulers; a commercial license is not required, and training is provided. The role includes loading and unloading vehicles, inspecting the hauler, completing customer paperwork, and recording detailed notes in the customer tracking system. Employees must drive safely and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy. Candidates must obtain a notary in their local jurisdiction within the first 90 days of employment; Carvana sponsors the process, which may involve state-specific requirements. Employees must also satisfy state-specific requirements for access to DMV, title, and registration systems. In Illinois, Michigan, Louisiana, and Missouri, employees must obtain a chauffeur's or other state specialty license within the first two weeks. California employees must obtain a Vehicle Verifier license within the first 90 days. In Nevada, Tennessee, and Virginia, employees must apply for a Salesperson license within the first two weeks; obtaining it is a condition of employment. Schedules run 7 a.m.–5 p.m., 9 a.m.–7 p.m., or 11 a.m.–9 p.m. Team members must be available seven days a week, with days off rotating between weekdays and weekends. The position requires physical work in indoor and outdoor conditions, including possible exposure to extreme weather. Applicants must pass a drug test, obtain a DOT Medical Card, be at least 21 years old, and have a valid driver's license. The role is not eligible for visa sponsorship.

Requirements

At least 2 years of customer-facing experience.
At least 21 years of age.
Valid driver's license.
Must pass a drug test and obtain a DOT Medical Card.
Must be able to read, write, speak, and understand English.
Must be able to obtain a notary in the local jurisdiction within the first 90 days of employment; the process is sponsored by Carvana and may involve state-specific requirements.
Must satisfy applicable state-specific requirements for access to DMV, title, and registration systems.
Illinois, Michigan, Louisiana, and Missouri employees must obtain a chauffeur's license or another state specialty license within the first two weeks of employment.
California employees must obtain a Vehicle Verifier license within the first 90 days of employment.
Nevada, Tennessee, and Virginia employees must apply for a Salesperson license within the first two weeks of employment; obtaining the license is a condition of employment.
Ability to perform physical tasks such as detailing vehicles and loading and unloading vehicles in indoor and outdoor conditions, with occasional exposure to inclement or extreme weather.
Ability to walk, stand, and sustain physical activity for extended periods of 8 or more hours.
Ability to reach, twist, kneel, crouch, climb, balance, and squat.
Ability to grasp, carry, lift, push, and pull items weighing up to 50 pounds.
Excellent visual acuity and manual dexterity for frequent driving.

Responsibilities

Deliver vehicles to customers' homes using custom car haulers.
Load and unload vehicles onto the hauler.
Regularly inspect the car hauler to help ensure it remains safe to drive.
Complete customer paperwork and enter thorough notes in the customer tracking system.
Drive safely and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy.
Perform physically demanding tasks, including vehicle detailing and loading and unloading vehicles.

Benefits

Competitive performance-based compensation, with a stated pay range of $24–$26 per hour and performance-based pay growth opportunities.
401(k) with Carvana match.
Opportunity for overtime during busy seasons.
Fast-track advancement opportunities based on performance.
Company-paid healthcare premiums, plus dental and vision benefits.
Wellness program supporting physical, mental, and financial health.
Pet care savings program.
Paid time off: 13 days in the first year, increasing to 20 days thereafter.
Tuition reimbursement for employees pursuing a bachelor's degree.
Student loan repayment program for employees who already have a bachelor's degree.
Annual Carvana Shares grants.
Employee Stock Purchase Plan discount.
Internal growth and professional development opportunities.