Customer Service Delivery Driver

Sherwin-Williams • Dunkirk, MD

3d • Onsite

About The Position

The Customer Service Delivery Driver works closely with wholesale and retail customers to understand their needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions. The role also delivers products from Sherwin-Williams stores to customers safely and on time using Company vans or pickup trucks. The position is based at Store #5391 in Dunkirk, Maryland.

The job involves customer contact, including possible contact with minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other valuable items. Sherwin-Williams states that it conducts criminal history reviews to help protect its business, operations, reputation, customers, employees, vendors, contractors, and the public.

Requirements

• Must be at least 21 years of age.
• Must be legally authorized to work in the country of employment without current or future employment visa sponsorship.
• Must have a valid, unrestricted Driver’s License.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• Internal Sherwin-Williams applicants must have received at least a “meets expectations” (3) rating on their most recent performance appraisal.
• Internal Sherwin-Williams applicants must have completed all HR Cloud eLearning courses required for their current position.

Nice To Haves

• High school diploma or GED.
• At least one year of experience in delivery, retail, or customer service.
• Previous work experience selling paint and paint-related products.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and by phone by determining their needs and presenting appropriate products and services.
• Process sales transactions accurately and in accordance with policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Load, transport, and deliver items to customers safely and on time.
• Assist with loading and unloading items from vehicles.
• Maintain the store vehicle and alert the supervisor to repair and servicing needs.
• Follow assigned routes and time schedules.
• Comply with laws, traffic regulations, and safety procedures when driving.
• Prepare reports and other documents relating to deliveries.
• Operate equipment and machines, including cars, trucks, and forklifts.

Benefits

• Health benefits, including prescription savings and virtual physician visits.
• Retirement and savings benefits.
• A generous time-away-from-work package, including vacation, holidays, and military leave.
• Benefits and flexibility intended to support health and well-being.
• Opportunities to learn, develop new skills, and grow.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed