Logistics Coordinator

PROTRANS INTERNATIONAL•Indianapolis, IN

23d

About The Position

The Logistics Coordinator handles transactional work on customer accounts and works closely with transportation providers (carriers) and internal support teams to identify opportunities for improvement. This role is the primary day-to-day transactional contact and provides plant-level customer service. The Logistics Coordinator contributes to ProTrans objectives and helps identify, analyze, and develop supply chain solutions that improve the customer experience. The role may serve as a team leader for an assigned work group. It requires problem-solving and customer-service skills, coordination across ProTrans and customer teams, compliance with Customs and C-TPAT procedures, and the ability to adapt to changing logistics circumstances while managing multiple tasks and projects. The position may require national and international travel to customer locations within the ProTrans International network. The employee regularly sits and must be able to hear to perform essential job functions. The work environment typically has a moderate noise level. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

At least 1 year of industry experience in logistics and supply chain, or a bachelor’s degree in Logistics, Transportation, or a business-related field.
Critical thinking and problem-solving skills to resolve complex supply chain and logistics-plan issues.
Ability to serve as a key point of contact between ProTrans and the customer.
Ability to interact with varying levels of management and operations in a matrixed organization.
Ability to comply with Customs and C-TPAT regulations and procedures.
Ability to adapt and respond to frequently changing logistics circumstances.
Strong time-management skills and ability to manage multiple concurrent tasks and projects.
Solid verbal and written communication skills in English.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals in English and Spanish.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or organization employees.
Ability to apply fractions, percentages, ratios, trends, statistical techniques, and proportions to practical situations.
Ability to solve practical problems, collect data, establish facts, draw valid conclusions, interpret mathematical or diagrammatic instructions, and manage abstract and concrete variables.
Excellent computer skills, including all Microsoft Office programs.
Ability to sit regularly and hear as needed to perform essential job functions.
Willingness to travel nationally and internationally to customer locations within the ProTrans International network.

Nice To Haves

Automotive logistics experience.
Spanish bilingual abilities.

Responsibilities

Communicate with truckload carriers to confirm pickups and deliveries, handle exceptions, and perform check calls in ProTrans’ TMS.
Coordinate successful border crossings with the Border Crossing team and notify customers of deviations in the customs process.
Arrange customer expedite shipments and communicate effectively with ProTrans’ Expedite team.
Assist customer plants with daily operational issue resolution.
Escalate service-level issues to the Operations Manager.
Communicate holiday schedules to customers and internal schedule adjustments at ProTrans.
Ensure customers are informed of performance exceptions, delays, and other issues.
Ensure reporting is distributed as needed on a daily, weekly, or monthly basis.
Work with ProTrans’ Accounts Receivable team to support timely billing.
For 3PL accounts, understand the customer’s logistics plan and gather, understand, and submit complete plan changes or adjustments.
For 3PL accounts, enter bid requests as needed to accommodate the logistics plan and its adjustments.
For 3PL accounts, ensure unplanned customer requests are handled.