Logistics Coordinator

PROTRANS INTERNATIONAL•Laredo, TX

About The Position

The Logistics Coordinator handles transactional work on customer accounts and works closely with transportation providers and internal support teams to identify opportunities for improvement. The role serves as the primary day-to-day transactional contact and provides plant-level customer service. It contributes to ProTrans objectives by identifying, analyzing, and developing supply chain solutions that improve the customer experience. The position may also serve as a team lead for an assigned work group. For 3PL accounts, it includes understanding and managing the customer's logistics plan, submitting plan changes and adjustments, entering bid requests, and ensuring unplanned requests are handled.

Requirements

At least 1 year of experience in logistics and supply chain, or a bachelor's degree in Logistics, Transportation, or a business-related field.
Strong critical-thinking and problem-solving skills, including the ability to resolve complex supply-chain and logistics-plan issues while providing excellent customer service.
Ability to serve as a point of contact between ProTrans and customers and interact with varying levels of management and operations in a matrixed organization.
Ability to comply with Customs and C-TPAT regulations and procedures.
Ability to adapt and respond to frequently changing logistics circumstances.
Strong time-management skills and ability to manage multiple ongoing tasks and projects.
Experience using web-based business intelligence tools and Microsoft Office.
Solid verbal and written communication skills in English.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals in English and Spanish.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees.
Ability to apply fractions, percentages, ratios, trends, statistical techniques, and proportions to practical situations.
Ability to solve practical problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret instructions in mathematical or diagram form and work with abstract and concrete variables.
Excellent computer skills, including proficiency with Microsoft Office programs.
Ability to travel nationally and internationally to customer locations within the ProTrans International network.
Ability to sit regularly and hear well enough to perform essential job functions.

Nice To Haves

Automotive logistics experience.
Spanish bilingual abilities.

Responsibilities

Communicate with truckload carriers to confirm pickups and deliveries, address exceptions, and perform check calls in ProTrans' TMS.
Coordinate successful border crossings with the Border Crossing team and notify customers of customs-process deviations.
Arrange expedited shipments for customers and communicate effectively with ProTrans' Expedite team.
Assist customer plants with daily operational issue resolution.
Escalate service-level issues to the Operations Manager.
Communicate holiday schedules to customers and internal ProTrans teams, including any internal adjustments.
Ensure customers are informed of performance exceptions, delays, and other issues.
Ensure reports are distributed as needed on a daily, weekly, or monthly basis.
Work with ProTrans' Accounts Receivable team to ensure timely billing.
For 3PL accounts, understand and manage the customer's logistics plan.
For 3PL accounts, gather, understand, and submit complete logistics-plan changes and adjustments.
For 3PL accounts, enter bid requests as needed to accommodate the plan and its adjustments.
For 3PL accounts, ensure unplanned customer requests are handled.
May serve as a team lead for an assigned work group.