Logistics Coordinator
About The Position
The Logistics Coordinator handles transactional work on customer accounts and works closely with transportation providers (carriers) and internal support teams to identify improvement opportunities. This role is the primary day-to-day transactional contact and provides plant-level customer service. The Coordinator contributes to ProTrans objectives and helps identify, analyze, and develop supply chain solutions that improve the customer experience. For 3PL accounts, the role includes understanding and managing customers’ logistics plans, submitting plan changes and adjustments, entering bid requests as needed, and handling unplanned customer requests. The role may also serve as a team leader for an assigned work group. National and international travel to customer locations within the ProTrans International network is required.
Requirements
- At least 1 year of industry experience in logistics and supply chain, or a bachelor’s degree in logistics, transportation, or a business-related field.
- Strong verbal and written communication skills in English.
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals in English and Spanish.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees.
- Critical-thinking and problem-solving skills to resolve complex supply-chain and logistics-plan issues while providing excellent customer service.
- Ability to serve as a point of contact between ProTrans and customers and interact with varying levels of management and operations in a matrixed organization.
- Ability to comply with Customs and C-TPAT regulations and procedures.
- Ability to adapt and respond to frequently changing logistics circumstances.
- Strong time-management skills and ability to manage multiple concurrent tasks and projects.
- Ability to apply fractions, percentages, ratios, trends, statistical techniques, and proportions to practical situations.
- Ability to solve practical problems, collect data, establish facts, draw valid conclusions, interpret mathematical or diagrammatic instructions, and handle abstract and concrete variables.
- Excellent computer skills, including Microsoft Office programs.
- Willingness to travel nationally and internationally to customer locations within the ProTrans International network.
Nice To Haves
- Automotive logistics experience.
- Spanish bilingual abilities.
Responsibilities
- Communicate with truckload carriers to confirm pickups and deliveries, address exceptions, and perform check calls in ProTrans’ TMS system.
- Coordinate successful border crossings with the Border Crossing team and notify customers of deviations in customs processes.
- Arrange customer expedite shipments and communicate with ProTrans’ Expedite team.
- Assist customer plants with resolving daily operational issues.
- Escalate service-level issues to the Operations Manager.
- Communicate holiday schedules to customers and internal ProTrans teams, including relevant adjustments.
- Ensure customers are informed of performance exceptions, delays, and other issues.
- Ensure reports are distributed as needed on a daily, weekly, or monthly basis.
- Work with ProTrans’ Accounts Receivable team to support timely billing.
- For 3PL accounts, understand customers’ logistics plans and gather, understand, and submit complete plan changes and adjustments.
- For 3PL accounts, enter bid requests as needed to accommodate logistics plans and plan adjustments.
- For 3PL accounts, ensure unplanned customer requests are handled.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
