Logistics Coordinator

Capstone Logistics•Meriden, CT

About The Position

The Logistics Coordinator facilitates communication with vendors and customers to ensure timely deliveries that meet customer requirements. The role supports freight management, warehouse and distribution assistance, last-mile delivery, and related logistics services. It reports directly to the Manager and involves dispatching vendors or independent contractors, coordinating work orders and delivery documentation, responding to operational issues, and providing customer service.

Requirements

Excellent verbal communication and problem-solving skills.
Computer skills, including Microsoft Word, Outlook, and Excel.
Interpersonal skills and the ability to foster teamwork and motivate or coach others.
Ability to read maps accurately and quickly.

Responsibilities

Schedule and dispatch vendors or independent contractors to appropriate locations based on customer requests, specifications, and needs, using telephones and dispatch software.
Communicate relevant job details to vendors at dispatch, including customer locations, pickup type, scanning requirements, and temperature requirements.
Receive, input, and distribute On Demand work orders, proof of deliveries (PODs), and manifests, and prepare reports as required by management.
Serve as a contact for vendors within assigned route territories and inform them of traffic issues, construction, accidents, congestion, weather, and other hazards.
Contact vendors as needed to ensure all routes are covered.
Determine appropriate responses to emergencies, accidents, and breakdowns.
Communicate customer Chain of Custody standards, including location scanning, specimen handling, and parcel scanning.
Resolve vendor problems or grievances and refer them to vendor management when additional assistance is needed.
Evaluate and prioritize incoming telephone calls.
Support the customer service team as needed or during peak season.
Ensure policies and procedures in the Independent Contractor Operating Agreement are consistently followed.
Determine appropriate delivery methods to meet or exceed customer service expectations.
Maintain accurate job-status documentation in the dispatch POD, manage work distribution, and ensure documentation is complete before jobs are cleared.
Provide timely and efficient courier service according to route schedules and On Demand requests.
Address customer questions, problems, complaints, and service requests in coordination with customers or supervising personnel.
Notify customers of route schedule changes and On Demand delays.