Logistics Coordinator - Houlton, ME

Mohegan•Houlton, ME

13d•Onsite

About The Position

The Logistics Coordinator manages daily freight movements, driver communications, and dispatch workflows to ensure seamless, on-time delivery. This role combines precise execution within transportation management software (TMS) with strong customer service skills to support the Day & Ross operational network.

Requirements

Minimum of a high school Diploma or GED, with Logistics experience preferred.
Proficient in the use of MS Office applications, a working knowledge of SAP small business a plus.
Communication skills – Very high level of verbal and written communication.
Demonstrated customer relationship skills and excellent customer service.
Strong conflict resolution skills.
Able to work deadlines in high transactional environment.
Strong understanding of the trucking industry and knowledge of customs documentation for transborder movements

Nice To Haves

Experience with the TMW Suite is a plus.

Responsibilities

Provide complete load information, including routing and directions to ensure drivers are fully prepared for work assignment.
Monitor all on-board ELD message communication.
Maintain accurate and complete files for all records within TMS System – For drivers, trips and customers.
Answer phones and electronic communication from both drivers and customers.
Monitor TMS System software for correct trip information and flow.
Follow all established processes, procedures and protocol.
Tele-market to develop current and new business opportunities for Day & Ross.
Build a portfolio of clients by researching and seeking out prospects via sales calls.
Cultivating existing brokerage customers for new opportunities for continued growth.
Negotiating and arranging for transportation of goods.
Utilize various tools in the ELD System and TMS System systems per company processes and procedures.
Monitor critical loads, be able to determine when a recovery plan is needed and be able to execute plan to ensure on-time delivery or to achieve other objectives.
Work with Driver Management Team to coordinate weekend dispatch coverage on a rotating schedule as needed.
Coordinate carrier bookings, following throughout the duration of the order, and communicating with the customer, both positive and negative occurrences as required.
Other related duties as may be required.