Logistics Coordinator
About The Position
Johnson Health Tech North America is seeking a detail-oriented Logistics Coordinator to help ensure products move efficiently through the supply chain and are shipped accurately, efficiently, and on time. The coordinator works with Sales, Operations, Customer Service, warehouses, customers, and transportation partners in a fast-paced environment, managing competing priorities while maintaining accuracy and customer service. The role coordinates domestic shipments, customer deliveries, installations, and customer-routed freight; supports transportation planning and carrier relationships; and prepares shipping documentation. It also handles customer return requests and freight claims, maintains related records, and supports customers and internal teams with delivery inquiries and issue resolution. The position contributes to logistics performance monitoring and process improvement.
Requirements
- High school diploma or equivalent.
- Strong Microsoft Office skills, including Excel, Word, Outlook, and PowerPoint.
- Excellent organizational skills and attention to detail.
- Strong written and verbal communication skills.
Nice To Haves
- Associate degree or technical training.
- 1–3 years of experience in logistics, supply chain, administration, customer service, or a related field.
- Experience working with SAP or similar ERP systems and/or TMS systems.
- Experience maintaining reports, records, and operational documentation.
- Understanding of geography, transportation networks, and warehouse operations.
- Ability to manage multiple priorities, work with spreadsheets and data, solve problems proactively, meet deadlines in a fast-paced environment, collaborate with varied teams and partners, provide customer-focused service, and look for process improvements.
Responsibilities
- Review Sales Orders and Delivery Notes to confirm shipping information is accurate, complete, and ready for processing.
- Coordinate domestic shipments, customer deliveries, installations, and customer-routed freight.
- Obtain and evaluate freight quotes to identify cost-effective transportation solutions.
- Manage carrier relationships and shipment activities through the Transportation Management System (TMS).
- Monitor logistics performance metrics and support continuous improvement initiatives.
- Prepare and distribute shipping documentation, packing lists, and related records.
- Communicate with carriers to schedule pickups and deliveries.
- Partner with warehouse teams to ensure orders are prepared and shipped on schedule.
- Coordinate delivery communications and scheduling updates with customers and internal teams.
- Process and authorize customer return requests and coordinate with return departments to follow established procedures.
- Investigate and submit freight claims when necessary, and maintain accurate records of returns and claims.
- Serve as a logistics point of contact for Sales, Customer Service, and Operations.
- Assist with customer delivery inquiries and shipment status updates.
- Collaborate across departments to resolve delivery and transportation issues.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
