LOGISTICS COORDINATOR
About The Position
The Logistics Coordinator manages freight transportation from its original point to its final destination, overseeing arrangements from pre-pickup through delivery. The role requires independent judgment when selecting carriers, negotiating rates, and resolving problem loads. Coordinators communicate with shippers, carriers, customers, and team members; build and maintain carrier relationships; and advise carriers while servicing the company’s customer base. The coordinator monitors assigned carriers and responds urgently to issues such as claims, detention, OS&D, layovers, and breakdowns. The role also includes answering the brokerage phone line, routing calls, assisting customers when the appropriate person is unavailable, and working as part of a team to manage freight on the brokerage board. Coordinators are expected to stay as late as necessary to achieve required results. Other duties may be assigned.
Requirements
- Ability to communicate effectively by phone, email, and face to face.
- Ability to recognize when action is necessary and implement it within a reasonable time.
- Ability to prioritize workflow and use time effectively.
- Ability to perform mathematical calculations to calculate transit times.
- Ability to exercise discretion and good judgment.
- Good working knowledge of Microsoft Word, Excel, and Outlook.
Nice To Haves
- College degree in logistics, supply chain management, or a business-related field.
- Previous customer service and/or logistics experience.
- Knowledge of the trucking industry.
Responsibilities
- Manage transportation arrangements from pre-pickup through delivery.
- Select appropriate carriers, negotiate carrier rates, and resolve problem loads using discretion and independent judgment.
- Communicate with shippers, carriers, team members, and customers.
- Build and maintain carrier relationships.
- Service the company’s customer base and advise carriers accordingly.
- Respond urgently to claims, detention, OS&D, layovers, breakdowns, and other issues.
- Maintain proper updates on carriers assigned to RE Garrison.
- Answer the brokerage phone line, direct calls to the correct person, and assist customers when the appropriate person is unavailable.
- Work as a team; all Logistics Coordinators are responsible for freight available on the brokerage board.
- Stay as late as necessary to achieve required results.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
