Logistics Coordinator

Capstone Logistics, LLC•Elizabeth, NJ

10d

About The Position

The Logistics Coordinator facilitates communication with vendors and customers to ensure timely deliveries that meet customer requirements. The role coordinates courier operations, including scheduled routes and On Demand requests, and reports directly to the Manager. The company provides freight management, warehouse and distribution center assistance, last-mile delivery, supply chain analytics, optimization, and related logistics services.

Requirements

Excellent verbal communication skills.
Problem-solving skills.
Computer skills, including Microsoft Word, Outlook, and Excel.
Interpersonal skills and the ability to foster teamwork and motivate or coach others.
Ability to read maps accurately and quickly.

Responsibilities

Schedule and dispatch vendors or independent contractors to locations according to customer requests and specifications, using telephones and dispatch software.
Communicate pertinent pickup, location, scanning, and temperature requirements to vendors at dispatch.
Receive, enter, and distribute On Demand work orders, proof of deliveries (PODs), and manifests, and prepare management reports as required.
Serve as a contact for vendors in assigned route territories and inform them about traffic problems, construction, accidents, congestion, weather, and other hazards.
Manage vendor communications to ensure routes are covered as needed.
Determine appropriate responses to emergencies, accidents, and breakdowns.
Communicate customer Chain of Custody standards, including location scanning, specimen handling, and parcel scanning, as required.
Resolve vendor problems or grievances and refer issues to vendor management when further assistance is needed.
Evaluate incoming telephone calls and prioritize them appropriately.
Support the customer service team as needed or during peak season.
Ensure policies and procedures defined in the Independent Contractor Operating Agreement are followed consistently.
Determine appropriate delivery methods to meet or exceed customer service expectations.
Maintain accurate job-status documentation in the dispatch POD, manage work distribution, and ensure documentation is complete before jobs are cleared.
Ensure timely and efficient courier service according to route schedules and On Demand requests.
Address customer questions, problems, complaints, and service requests in consultation with customers or supervising personnel.
Notify customers of route schedule changes and On Demand delays.