Logistics Coordinator

Capstone Logistics•Elizabeth, NJ

10d

About The Position

The Logistics Coordinator facilitates communication with vendors and customers to ensure timely deliveries that meet customer requirements. The role supports freight and delivery operations by scheduling and dispatching vendors or independent contractors, handling work orders and delivery documentation, monitoring route coverage, addressing operational issues, and providing customer service. The position reports directly to the Manager.

Requirements

Excellent verbal communication and problem-solving skills.
Computer skills, including Microsoft Word, Outlook, and Excel.
Interpersonal skills and the ability to foster teamwork and motivate or coach others.
Ability to read maps accurately and quickly.

Responsibilities

Schedule and dispatch vendors or independent contractors to appropriate locations based on customer requests, specifications, or needs, using telephones and dispatch software.
Communicate pertinent information to vendors at dispatch, including customer locations, pickup type, scanning requirements, and temperature requirements.
Receive, input, and distribute On Demand work orders, proof of deliveries (PODs), and manifests, and prepare reports as required by management.
Serve as a contact for vendors in assigned route territories and inform them about traffic problems and other hazards, including construction, accidents, congestion, and weather conditions.
Manage vendor contact to ensure all routes are covered as needed.
Determine appropriate responses to emergencies, accidents, and breakdowns.
Communicate Chain of Custody standards, including location scanning, specimen handling, and parcel scanning, as required by customers.
Resolve vendor problems or grievances and refer issues to vendor management when further assistance is needed.
Evaluate and prioritize incoming telephone calls.
Support the customer service team as needed or during peak season.
Ensure policies and procedures defined in the Independent Contractor Operating Agreement are consistently followed.
Determine appropriate delivery methods to meet or exceed customer service expectations.
Maintain accurate documentation on the status of each job within the dispatch POD, manage work distribution, and ensure documentation is complete before jobs are cleared.
Provide timely and efficient courier service according to route schedules and On Demand requests.
Confer with customers or supervising personnel to address questions, problems, complaints, and service requests.
Notify customers about route schedule changes or On Demand delays.