Logistics Coordinator

MODE Global•Dallas, TX

139d•Onsite

About The Position

The Logistics Coordinator manages accounts to ensure clients receive appropriate transportation services at a reasonable cost while maximizing margin and network efficiency. The role handles day-to-day transportation activities, including dispatching carriers to meet customer needs, tracking shipments, customer reporting, and invoicing. The position is based on-site in Dallas, Texas.

Requirements

3–5 years of brokerage-related or transportation-related experience preferred.
Quick learner who can multitask and is organized, detail-oriented, and able to solve problems.
Strong customer service and communication skills; able to thrive in a fast-paced environment.
Proven ability to manage and prioritize work assignments and meet deadlines.
Confidence and independent decision-making skills to solve problems, manage competing priorities, and provide accurate, responsive customer service.
Ability to assess client situations quickly and escalate to management when needed.
Proficiency with Windows, MS Excel, MS Word, Outlook, and internet browsers; ability to learn new programs and systems quickly.

Responsibilities

Develop and maintain professional relationships with vendors, negotiate cost-effective services, and support vendors with operational processes.
Research and quote transportation costs.
Work with Business Development to ensure accurate and complete onboarding of new clients and lanes, including required notifications, reporting, accessorial agreements, and invoicing.
Ensure carrier performance and event compliance according to MODE standards.
Identify and prioritize problems and suggest corrective actions.
Develop and execute timely resolutions to transit delays; notify clients of shipment issues and educate them about industry or regulatory changes.
Ensure complete, accurate, and timely client order acceptance and entry into the MODE Transportation system through EDI, web tender, email, fax, phone, or other applicable communication methods.
Work with team members to determine cost-effective recovery plans for missed pickups and deliveries.
Identify accessorial charge patterns and consult with clients on processes to reduce charges.
Determine billable accessorial charges and communicate them to clients or vendors within 24 hours of occurrence.
Assist Sales and Accounting with invoicing discrepancies.