Logistics Coordinator

Motive•Louisville, KY

5d•$82,000 - $105,000•Remote

About The Position

The Logistics Coordinator supports Motive’s day-to-day domestic and international logistics operations. The role coordinates shipments, maintains accurate shipment and carrier records, follows up with transportation partners, and helps resolve delivery exceptions. It keeps freight activities organized, visible, and on schedule across carriers, freight forwarders, customs brokers, warehouses, and internal teams. The position works closely with the Senior Manager, Logistics & Trade Compliance and provides operational support across Motive’s logistics network. Trade compliance is a supporting responsibility rather than the primary focus. The coordinator collects and maintains shipment documentation, identifies missing or inconsistent information, and escalates compliance questions to the appropriate owner. The role does not independently determine product classification, provide legal advice, or own Motive’s trade-compliance program. This is a remote position. Candidates should be located in or near Louisville, Kentucky, and be able to collaborate with U.S. warehouses, carriers, 3PL partners, and Motive stakeholders across time zones. The role may occasionally require schedule flexibility to support shipment escalations or partner operating hours.

Requirements

2+ years of experience in logistics coordination, transportation operations, freight forwarding, warehouse operations, supply chain, or a related field.
Working knowledge of transportation, freight, parcel, warehouse, or 3PL operations.
Experience coordinating with parcel carriers, freight forwarders, customs brokers, warehouses, or 3PL providers.
Experience tracking shipments and managing delivery exceptions across multiple regions or service levels.
Strong organizational skills and ability to manage multiple shipments, priorities, and deadlines.
Excellent written and verbal communication skills, including professional communication with external logistics partners.
Strong attention to detail and ability to maintain accurate operational records.
Proficiency with Microsoft Excel or Google Sheets, including filters, lookups, pivot tables, and basic data analysis.
Ability to investigate discrepancies, identify root causes, and drive issues to resolution.
Ability to work independently in a remote environment while maintaining reliable follow-through and communication.
Ability to work with ERP, transportation-management, warehouse-management, carrier, or logistics platforms.
Authorization to receive and access commodities and technologies controlled under U.S. Export Administration Regulations.

Nice To Haves

Experience reviewing freight invoices, shipment documentation, or carrier performance data.
Experience supporting consumer electronics, hardware, technology, or high-volume shipping operations.
Associate or bachelor’s degree in supply chain, logistics, business, or a related field; equivalent practical experience will be considered.

Responsibilities

Coordinate domestic and international shipments from booking through delivery, including preparing shipment requests and confirming shipment details.
Coordinate with freight forwarders, parcel carriers, brokers, warehouses, and 3PL partners to support timely shipment execution.
Track shipment milestones, communicate delays and exceptions, confirm proof of delivery, and update shipment records.
Support shipment approvals and ensure required information is available before freight is released.
Serve as a day-to-day contact for assigned transportation and logistics partners; request and compare freight quotes and support routing decisions.
Follow up on pickup scheduling, delivery appointments, tracking gaps, claims, accessorial charges, and service issues.
Maintain contact lists, routing instructions, rate information, and service-level documentation; prepare shipment data, issue logs, and basic KPI reporting for carrier and 3PL reviews.
Escalate recurring service failures, cost concerns, and operational risks to the Senior Manager, Logistics & Trade Compliance.
Maintain and reconcile shipment, tracking, freight-cost, and delivery information in company systems and shared trackers; investigate and resolve discrepancies.
Prepare recurring reports on shipment status, on-time delivery, open exceptions, freight spend, accessorials, and other logistics KPIs.
Support invoice review by matching freight invoices to shipment records, quotes, approvals, and delivery documentation.
Identify opportunities to improve shipment visibility, data quality, standard work, and reporting; follow documented procedures and recommend updates when processes or systems change.
Collect and organize commercial invoices, packing lists, bills of lading, proof of delivery, shipping instructions, and other shipment records.
Check shipment documentation for completeness, route missing or inconsistent information for correction, and maintain records for audits, broker requests, shipment reviews, and internal reporting.
Coordinate with customs brokers and internal stakeholders to obtain information for routine shipments; escalate trade-compliance questions to the designated owner.
Partner with Fulfillment, Inventory, Planning, Finance, Sourcing, Customer Support, and other teams on logistics activities.
Support new carrier, forwarder, warehouse, and 3PL implementations; help document procedures, escalation paths, and shipment workflows.
Participate in process-improvement initiatives to reduce delays, manual work, errors, and avoidable logistics costs, and provide timely updates on open actions, risks, and decisions.