Logistics Coordinator

Aston Carter • Poway, CA

7d • $24 - $28 • Onsite

About The Position

The Logistics / RMA Coordinator supports Return Merchandise Authorization (RMA) and factory repair operations, serving as a central point of coordination for repair activity, inventory movement, returns, and shipment tracking. The role works with manufacturing, logistics, inventory, technical services, and customer support teams to move requests efficiently from initiation through completion and to keep customers and internal stakeholders informed.

The position is fully onsite in Poway, California. Typical hours are 7:00 AM–3:30 PM or 8:00 AM–4:30 PM, with occasional overtime based on business needs. It is a contract position intended as an opportunity for an early-career professional to gain experience in logistics, inventory management, technical services, manufacturing operations, and customer support.

Requirements

• Strong organizational skills and ability to manage multiple priorities simultaneously.
• Excellent attention to detail and commitment to accurate recordkeeping.
• Strong verbal and written communication skills.
• Ability to work effectively with cross-functional teams in a fast-paced environment.
• Proficiency in Microsoft Office, including Excel.
• Experience with order tracking, inventory management, logistics coordination, or customer support processes.
• Ability to learn new systems and adapt to evolving business processes.
• Professional, proactive, and customer-focused approach to problem-solving.

Nice To Haves

• Experience with Salesforce, NetSuite, or similar CRM/ERP platforms.
• Experience in logistics, inventory control, manufacturing, repair operations, or order management.
• Experience supporting customer returns, RMAs, shipping/receiving, or service operations.
• Previous experience tracking orders, repairs, equipment, inventory, or shipments.
• Administrative or operational support experience within a technical or manufacturing environment.

Responsibilities

• Track and monitor RMA requests and factory repairs throughout their lifecycle.
• Coordinate with production, repair, testing, logistics, and inventory teams to obtain status updates and resolve delays.
• Maintain accurate and current records in Salesforce, NetSuite, and other internal systems.
• Support inventory management, replacement-parts requests, customer returns, and outbound shipments.
• Identify and proactively address bottlenecks that may affect turnaround times.
• Provide status updates to internal stakeholders and customers as needed.
• Verify the location and status of materials, parts, and equipment when necessary.
• Escalate unresolved issues to keep work moving forward.
• Support cross-functional operational initiatives and process improvements.
• Ensure compliance with established workflows, documentation standards, and operating procedures.

Benefits

• Medical, dental, and vision coverage, subject to eligibility.
• Critical Illness, Accident, and Hospital coverage, subject to eligibility.
• 401(k) retirement plan with pre-tax and Roth post-tax contributions available, subject to eligibility.
• Voluntary life and AD&D insurance for the employee and dependents, subject to eligibility.
• Short- and long-term disability coverage, subject to eligibility.
• Health Spending Account (HSA), subject to eligibility.
• Transportation benefits, subject to eligibility.
• Employee Assistance Program, subject to eligibility.
• Time off/leave, including PTO, vacation, or sick leave, subject to eligibility.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed