Logistics Coordinator (US-Hybrid)

Open • Collegedale, TN

9d • Hybrid

About The Position

&Open is seeking a Logistics Coordinator based within commuting distance of Chattanooga, Tennessee, to serve as its on-site presence at a third-party logistics (3PL) partner’s fulfillment facility. The role focuses on maintaining accurate inventory, ensuring orders are shipped correctly and on time, and identifying and resolving operational issues before they affect clients. The coordinator works with the warehouse team and &Open’s Logistics, Customer Support, Account Management, and operations teams across the US, Dublin, and Australia.

This is a hybrid role, with remote work most of the week and on-site attendance at the facility one to two days per week, or more when required, such as during peak season, large inbound deliveries, or major campaign builds. The position is also cross-trained to provide Customer Support coverage during US hours after the Dublin team signs off, and to coordinate with the Australian 3PL partner as its business day begins.

The role reports to Gabi Fernandes on the Logistics team, within the wider Logistics & Customer Support function. The position requires at least two years of relevant experience, familiarity with 3PL operations and warehouse/order management systems, strong spreadsheet skills, and the ability to work independently and collaboratively across a distributed team. Candidates must have reliable transportation, be within commuting distance of Chattanooga, and be authorized to work in the US without sponsorship.

Requirements

• At least 2 years of experience in logistics, warehouse operations, fulfillment, or supply chain coordination.
• Hands-on experience working with or inside a 3PL, and confidence holding a partner professionally accountable.
• Experience with a WMS and order management systems.
• Strong Excel or Google Sheets skills.
• Customer-focused mindset; customer service experience is a plus.
• Strong attention to detail, organization, and time management, with the ability to work quickly to tight deadlines.
• Clear communication skills and ability to work independently and as part of a team distributed across the US and Dublin.
• Comfort working on a warehouse floor, including standing for long periods.
• Flexibility to work some later hours or additional on-site days during peak periods.
• Based within commuting distance of Chattanooga, TN, with reliable transportation.
• Authorized to work in the US without sponsorship.

Nice To Haves

• Customer service experience.

Responsibilities

• Serve as &Open’s on-site presence at the 3PL facility, build relationships with the warehouse team, monitor operations, and escalate issues quickly.
• Oversee inbound receiving by tracking ASNs, checking deliveries against purchase orders, and ensuring stock is recorded accurately and on time in the WMS.
• Maintain inventory accuracy through spot checks, cycle counts, discrepancy investigations, and reconciliation between warehouse records and the &Open platform.
• Monitor outbound orders against shipping SLAs, flag delays or packing errors, and follow issues through to resolution.
• Quality-check kitting, assembly, and bulk orders before shipment, particularly for high-value or time-sensitive campaigns.
• Resolve delivery exceptions with carriers and the warehouse, including lost, damaged, or delayed parcels, returns, and address issues.
• Provide Customer Support coverage during US hours by answering client and recipient queries and keeping tickets moving after the Dublin team signs off.
• Maintain accurate data across WMS, Odoo, and ClickUp, and help build reporting on warehouse performance.
• Support projects such as stock moves, peak planning, and process improvements, and cover for teammates during holidays and absences.
• Coordinate with the Australian 3PL partner, handle its queries, and hand over priorities to support work across warehouses.

Benefits

• Competitive salary.
• Hybrid working, with remote work and on-site attendance one to two days per week.
• Benefits through the employer-of-record provider, including healthcare and 401(k).
• 25 days of annual leave, US public holidays, and 2 Company Days.
• Experience in a fast-paced start-up environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed