Logistics Coordinator - 3rd Shift

Metro Supply Chain Holdings USA•Tracy, CA

About The Position

The Logistics Coordinator carries out the order fulfillment work plan for the shift. Reporting to the Operations Supervisor, this role uses Warehouse Management System (WMS) best practices to coordinate order allocation, replenishment, and inbound and outbound freight throughout the warehouse, with a focus on accuracy, quality, and efficiency. The position works with warehouse team members, MHE operators, drivers, jockeys, supervisors, and management to monitor and coordinate freight activity and order progress. The role also supports customer service and operational performance by completing shipping and receiving documentation, tracking trailers and loads, resolving or escalating issues, and following customer-specific requirements. The coordinator is expected to maintain a safe and clean work environment and follow applicable health and safety laws and procedures. The schedule is Sunday through Thursday, 9:00 p.m. to 5:30 a.m.

Requirements

Minimum high school diploma or GED.
Three years of warehouse or logistics experience.
Previous experience with a Warehouse Management Information System (WMS).
Ability to make sound independent decisions and escalate non-routine decisions to management.
Strong attention to detail and prioritization skills.
Ability to anticipate problems and solve them to resolution.
Excellent verbal and written communication skills for a customer-focused environment.
Ability to adapt to change and quickly adopt new methods and practices to meet changing business needs.
Ability to learn quickly and transfer knowledge to others.
Intermediate-level knowledge of a WMS system.
Basic knowledge of Excel.
Collaborative approach, exceptional customer service attitude, positive interpersonal style, and commitment to quality of work.
Commitment to maintaining a safe and clean work environment and complying with applicable health and safety laws and procedures.

Nice To Haves

College diploma in Logistics Management.
Some team lead experience.
Previous experience with Red Prairie WMS.
Ability to look for ways to say “Yes” to internal and external customers and maintain open, honest relationships.

Responsibilities

Ensure trailers and containers are checked into RP in a timely manner and that arrival and dispatch completion timestamps are accurate.
Ensure outbound loads are completely loaded and closed out or dispatched as required, and report container arrival and empty times in WMS.
Check inbound receipts into WMS and close receipts after product is received into inventory, reporting discrepancies.
Ensure drivers’ logs are completed and initialed for every load and that a valid driver’s license is provided for every load.
Prepare trailer inspection reports for inbound and outbound loads.
Monitor and complete loads on the open dock, adding extras as needed.
Communicate trailer moves, including live or drop loads and preloaded trailers, to the jockey.
Maintain inbound and outbound paperwork in secure locations and prepare full folders for permanent storage.
Monitor visitor badges and ensure visitors are signed in and out and badges are returned.
Ensure FedEx orders are received and shipped.
Communicate progress resolving short allocations to management and schedule customer rush orders.
Use the Outbound Order Progress Display and Load Planning Operations to monitor order progress and support timely completion of order picking.
Use inbound and outbound schedules to assign work to MHE operators and monitor work throughout the shift.
Coordinate with the supervisor on how to organize inbound and outbound loads effectively.
Use WMS to monitor receiving and shipping task progress and support timely completion of scheduled loading and offloading.
Assign work and instructions to team members manually offloading trailers (lumping).
Communicate loading and offloading progress and promptly report delays to management.
Record in WMS deliveries of inbound trailers that have been received but not yet put away to a location.
Close customer orders.
Prepare inbound and outbound carrier paperwork, including customer-specific documentation and paperwork for multi-stop outbound freight.
Record and maintain trailer and dock door numbers in WMS.
Oversee and control the arrival, departure, movement, and storage of trailers in the yard.
Communicate with drivers about moving trailers within the yard to maintain adequate inbound and outbound trailer availability.
Track load arrival and departure times during the shift and investigate missed deadlines for resolution.
Work collaboratively with Metro employees, provide exceptional customer service, support team-driven social initiatives, follow established processes, and achieve customer KPIs.
Maintain a safe and clean work environment, follow occupational health and safety requirements, report hazards and incidents promptly, and avoid actions or equipment use that could endanger workers.