Logistics Coordinator, Tues-Sun 2:30pm-11pm EST ( Remote local to Miami )

UPS • Miami, FL

24d • Hybrid

About The Position

Together, Marken, UPS Healthcare Precision Logistics, supports clinical and advanced therapy logistics, helping patients access services through a comprehensive supply chain portfolio. The Logistics Coordinator handles customer requests and processes, monitors, and manages critical shipments for the medical, aerospace, telecommunications, and high-tech industries using MNX’s proprietary logistics management platform.

The role begins in a temporary remote capacity and is expected to transition to an on-site position at the Miami, Florida office. Candidates must be able to commute when on-site work resumes. Responsibilities, reporting structure, and performance expectations remain the same during the remote period, which will be reviewed regularly; changes will be communicated in advance.

The regular schedule is Tuesday through Saturday, 2:30 p.m. to 11:00 p.m. EST. Training is Monday through Friday, 8:00 a.m. to 5:00 p.m. EST, for three to four weeks. The employee must be flexible and able to work additional hours as business requires.

Requirements

• At least one year of customer service experience.
• Time management skills.
• At least 18 years old and have a high school diploma or GED.
• Proficiency in Microsoft Word, Excel, Outlook, data entry, and typing at 30 words per minute.
• Outstanding communication, customer service, and organizational skills.
• Ability to work in a fast-paced and demanding environment.
• Flexibility to work additional hours as business requires.
• Ability to commute to the Miami, Florida office when on-site work resumes.
• Must be a U.S. citizen or national, a lawful permanent resident, or otherwise authorized to work in the U.S. for this employer.

Nice To Haves

• Knowledge of U.S. and world geography and time zones.
• Call center experience.

Responsibilities

• Handle incoming customer requests by phone, email, and website with urgency and attention to detail.
• Use MNX’s proprietary logistics management platform to process, monitor, and manage critical customer shipments.
• Communicate professionally and courteously with customers and agents.
• Meet required team metrics.
• Stay current on all required training.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED