Logistics Coordinator - Lead

DP World•Commerce, GA

17h

About The Position

DP World is seeking an experienced Logistics Coordinator Lead based in Commerce, Georgia, to coordinate daily operations. The role supports customer orders throughout their lifecycle, responds to customer queries and escalations, and works closely with Key Account control tower staff to understand and meet daily business requirements. It also supports inbound and outbound product operations through scheduling, planning, and coordination, and helps ensure timely order processing and appropriate inventory levels.

Requirements

Customer service background in logistics or planning.
Ability to build customer relationships and resolve problems in a timely manner.
Knowledge of Word, Excel, and Outlook, with a strong emphasis on Excel for tracking and analysis.
Ability to adapt and work in an ever-changing, high-stress environment.
Ability to multitask effectively.

Nice To Haves

Experience with Excel VLOOKUPs and PivotTables.

Responsibilities

Handle customer queries, escalations, and a high volume of day-to-day reports throughout the customer order lifecycle.
Build a close working relationship with Key Account control tower staff by understanding their daily business requirements and servicing them accordingly.
Complete customer and carrier performance reports weekly or monthly, ensuring they are accurate and submitted on time.
Schedule, plan, and coordinate activities supporting inbound and outbound product operations.
Communicate with customers and stakeholders both internally and externally.
Set up orders in the preferred internal system, including through EDI feeds or manual creation.
Ensure orders are picked and processed on time to meet KPI requirements, and help monitor inventory levels to meet customer expectations.
Perform other duties as assigned.