Logistics Coordinator

PROTRANS INTERNATIONAL LLC•Indianapolis, IN

24d

About The Position

The Logistics Coordinator handles transactional account work and serves as the primary day-to-day transactional contact and plant-level customer service representative. The role works closely with transportation providers and internal support teams to identify improvement opportunities, support ProTrans objectives, and help develop supply chain solutions that improve the customer experience. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The coordinator supports customer operations by managing pickup and delivery communications, border-crossing coordination, expedite shipments, operational issue resolution, performance exceptions, reporting, and timely billing processes. For 3PL accounts, the position also manages logistics plans, submits bid requests for plan needs and adjustments, and ensures unplanned customer requests are handled.

Requirements

Bilingual proficiency in English and Spanish is required, including verbal and written communication.
At least one year of industry experience in logistics and supply chain, or a bachelor’s degree in logistics, transportation, or a business-related field.
Strong critical-thinking and problem-solving skills, including the ability to resolve complex supply-chain and logistics issues while providing excellent customer service.
Ability to serve as a key point of contact between ProTrans and the customer.
Ability to interact with different levels of management and operations in a matrixed organization.
Ability to comply with Customs and C-TPAT regulations and procedures.
Ability to adapt and respond to frequently changing logistics circumstances.
Strong time-management skills and ability to maintain multiple concurrent tasks and projects.
Experience using web-based business intelligence tools and Microsoft Office.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals in English and Spanish.
Ability to write routine reports and correspondence and speak effectively in English and Spanish before customers or employees.
Ability to apply mathematical concepts such as fractions, percentages, ratios, trends, statistical techniques, and proportions to practical situations.
Ability to solve practical problems, collect data, establish facts, draw valid conclusions, interpret instructions in mathematical or diagram form, and work with abstract and concrete variables.
Excellent computer skills, including all Microsoft Office programs.
Willingness to travel nationally and internationally to customer locations within the ProTrans International network.
Ability to meet the job’s physical demands, including regularly sitting and being able to hear to perform essential job functions.

Nice To Haves

Automotive logistics experience is preferred but not required.

Responsibilities

Communicate with TL carriers to confirm pickups, deliveries, and exceptions, and perform check calls in ProTrans’ TMS system.
Coordinate successful border crossings with the Border Crossing team and notify customers of deviations in customs processes at the border.
Arrange customer expedite shipments and communicate effectively with ProTrans’ Expedite team.
Assist customer plants with daily operational issue resolution.
Escalate service-level issues to the Operations Manager.
Communicate holiday schedules to customers and internal schedule adjustments at ProTrans.
Ensure customers are informed of performance exceptions, delays, and other issues.
Ensure required daily, weekly, and monthly reporting is distributed.
Work with ProTrans’ Accounts Receivable team to support timely billing.
For 3PL accounts, understand customers’ logistics plans and gather, understand, and submit complete plan changes or adjustments.
For 3PL accounts, enter bid requests as needed to accommodate logistics plans and plan adjustments.
For 3PL accounts, ensure unplanned customer requests are handled.
May serve as a team leader for an assigned work group.