Logistics Coordinator (Contingent)

Cryoport, Inc.•Washington, NV

7d•Remote

About The Position

The Logistics Coordinator is part of the Logistics Management team within Cryoport’s Customer Service department and reports to one or more Logistics Managers. The role monitors active shipments for delays or other concerns, communicates and escalates exceptions, supports special projects and miscellaneous tasks, and answers or redirects calls on the logistics helpline. The position is remote from anywhere within the U.S., with an 8 AM–5 PM PST shift that includes weekends and public holidays. Compensation is $22 per hour.

Requirements

High school diploma or GED.
Proficiency in Microsoft Office, including Outlook.
Strong verbal and written communication skills.
Ability to meet deadlines consistently.
Ability to listen, understand, and evaluate logistical issues.
Attention to detail and a process-oriented approach.
Initiative and dedication to meeting client expectations and requirements.
Ability to develop professional, supportive relationships with clients, vendors, and internal employees.
Willingness to embrace personal and professional development.

Nice To Haves

Two or more years of general logistics management and customer service experience.
Demonstrated ability to take initiative and find innovative ways to deliver solutions.

Responsibilities

Monitor exceptions on live shipments through Cryoport’s web portal and email notifications.
Escalate shipment exceptions internally to Logistics Managers.
Answer and route client and carrier communications internally.
Communicate externally with carriers and clients throughout shipments.
Follow up using written and verbal communication.
Manage inbound calls and redirect them to appropriate parties.
Onboard new clients.
Enter and approve orders.
Perform daily revenue audits to ensure shipment charges, services, and additional fees are accurately captured.
Collaborate with Finance and the Quote Team to identify and resolve missing charges, billing discrepancies, and potential revenue leakage.
Follow up promptly and resolve revenue-related exceptions to support accurate billing and revenue capture.
Interact regularly with internal departments, including Operations, Accounting, Management, and Sales.
Perform administrative tasks, including data entry.
Assume other duties as assigned.
Work after hours and/or weekend shifts if needed.