Logistics Coordinator

Capstone Logistics•Ashton, PA

12d

About The Position

The Logistics Coordinator facilitates communication with vendors and customers to ensure timely deliveries that meet customer requirements. The company provides freight management, warehouse and distribution center assistance, last-mile delivery, supply chain analytics, optimization, and other logistics services. This position reports directly to the Manager.

Requirements

Excellent verbal communication skills.
Problem-solving skills.
Computer skills, including Microsoft Word, Outlook, and Excel.
Interpersonal skills and the ability to foster teamwork and motivate or coach others.
Ability to read maps accurately and quickly.

Responsibilities

Schedule and dispatch vendors or independent contractors to appropriate locations based on customer requests, specifications, and needs, using telephones and dispatch software.
Communicate pertinent job information to vendors at dispatch, including customer locations, pickup type, scanning requirements, and temperature requirements.
Receive, input, and distribute On Demand work orders, proof of deliveries (PODs), and manifests, and prepare reports as required by management.
Serve as the contact person for vendors in assigned route territories and inform them of traffic problems and hazards, including construction, accidents, congestion, and weather conditions.
Contact vendors as needed to ensure all routes are covered.
Determine appropriate responses to emergencies, accidents, and breakdowns.
Communicate Chain of Custody standards, including location scanning, specimen handling, and parcel scanning, as required by customers.
Resolve vendor problems or grievances and refer issues to vendor management when further assistance is needed.
Evaluate and prioritize incoming telephone calls.
Support the customer service team as needed or during peak season.
Ensure consistent compliance with policies and procedures defined in the Independent Contractor Operating Agreement.
Determine appropriate delivery methods to meet or exceed customer service expectations.
Maintain accurate job-status documentation in the dispatch POD, manage work distribution, and ensure documentation is complete before jobs are cleared.
Provide timely and efficient courier service according to route schedules and On Demand requests.
Confer with customers or supervising personnel to address questions, problems, complaints, and service requests.
Notify customers of route-schedule changes or On Demand delays.