Logistics Agent 3rd Shift
About The Position
A third-party logistics (3PL) provider that specializes in coordinating the movement of critical freight for customers across the United States. Acting as a “middleman,” they connect manufacturers with transportation carriers to ensure shipments are picked up and delivered efficiently, on time, and cost-effectively. The company primarily supports clients in the automotive and manufacturing industries, handling time-sensitive parts essential to production operations. As a Logistics Coordinator, you will play a key role in managing customer shipments from start to finish. You will work directly with customers via phone to understand their transportation needs, determine the best shipping solutions, and ensure successful delivery through tracking and communication. This is an entry-level opportunity within Ascent’s Operations Center, which includes three teams: Delivery Assurance, Freight Forwarding, and Air Charter. Each team supports different stages of the logistics process but shares similar responsibilities focused on customer service and shipment coordination.
Requirements
- Strong customer service and communication skills (phone-based)
- Data entry and typing skills (minimum 30 WPM)
- Proficiency in Microsoft Office
- Attention to detail and organizational skills
- Problem-solving and critical thinking abilities
- Minimum of 2 years of customer service experience
- Experience in a call center or high-volume phone environment
Nice To Haves
- Experience in logistics, supply chain, or service delivery (preferred but not required)
- Sales or negotiation experience is a strong plus
Responsibilities
- Communicate with customers to understand shipping needs and timelines
- Determine the most efficient and cost-effective transportation solutions
- Coordinate shipment details (e.g., number of pallets, truck requirements, routing)
- Source and work with carriers (trucking companies) to arrange transport
- Track and trace shipments to ensure on-time pickup and delivery
- Monitor shipments and proactively address delays or issues
- Provide consistent updates and customer support throughout the process
- Maintain accurate data entry and documentation within systems
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
