Logistics Agent 3rd Shift 11:30pm-7:30am

Aston Carter•Belleville, MI

3d•$21 - $26•Onsite

About The Position

Join a dynamic third-party logistics company located at Willow Run Airport, specializing in facilitating the movement of freight for manufacturing clients. As a logistics agent, you will play a crucial role in ensuring that vital parts reach their destinations efficiently and effectively, working as the intermediary between customers and carriers.

Requirements

At least 2 years of customer service experience, preferably in logistics or service delivery.
Proficiency in MS Office applications.
Ability to type 30+ words per minute.
Strong communication skills.
Ability to work with a sense of urgency.

Nice To Haves

Experience in sales or negotiations, particularly in a call center or high-volume contact center environment.
Interest in logistics and customer service.

Responsibilities

Communicate with customers to determine the most efficient and cost-effective method for shipping freight.
Coordinate logistics by determining necessary resources, such as trucks and pallets, for freight shipment.
Track and trace shipments to ensure timely delivery to their destinations.
Employ problem-solving and critical thinking skills to address challenges and devise innovative solutions.
Provide exceptional customer service over the phone, maintaining clear and effective communication.
Pay close attention to detail to ensure accuracy in logistics operations.