Logistics Agent 2nd Shift 3:30pm-11:30pm

Aston Carter•Belleville, MI

3d•$21 - $26•Onsite

About The Position

The Logistics Agent plays a key role in ensuring critical freight moves efficiently from point A to point B for manufacturing and automotive customers across the country. Working in a fast-paced operations center, this position serves as the primary point of contact for customers, identifying the fastest and most cost-effective shipping solutions, coordinating with carriers, and managing the shipment lifecycle from initial request through on-time delivery. This role offers a strong long-term career path and an excellent opportunity to gain experience and build a future in the logistics and supply chain industry.

Requirements

At least 2 years of customer service experience, ideally in logistics, supply chain, service delivery, or a high-volume contact center environment.
Experience working in a call center or similar phone-based customer service setting.
Strong customer service skills with the ability to manage multiple customer interactions in a fast-paced environment.
Clear and professional verbal communication skills for frequent phone-based interactions with customers and carriers.
Proficiency with MS Office applications.
Accurate data entry skills with attention to detail.
Ability to type at least 30 words per minute.
Demonstrated ability to move with a strong sense of urgency and meet time-sensitive deadlines.
Solid problem-solving and critical thinking abilities, including the capacity to think creatively and “outside the box.”
Business-oriented mindset with the ability to weigh cost, speed, and service considerations when making decisions.
Strong attention to detail, recognizing that small details are critical in logistics operations.
Ability to work the 2nd shift schedule consistently (3:30 p.m. – 11:30 p.m., Tuesday through Saturday).
Interest in logistics, supply chain, and customer service, with a desire to build a long-term career in the field.

Nice To Haves

Sales, negotiations, or customer retention, particularly in a phone-based environment.
Experience in logistics, supply chain, operations, or third-party logistics (3PL) is highly beneficial.
Comfort working in a high-volume contact center where all orders and customer interactions are handled over the phone.
Ability to learn logistics strategies and processes quickly through on-the-job training.
Motivation to develop a long-term career in the logistics and transportation industry.

Responsibilities

Serve as the main point of contact for customers who need to ship freight, primarily vital parts for manufacturing and automotive plants.
Discuss shipping needs with customers over the phone and gather all necessary details about the freight, including quantity, size, and timing requirements.
Determine the most efficient and cost-effective shipping solution, such as the number of pallets or trucks required, based on the customer’s needs.
Quickly identify and secure appropriate carriers and available trucks in the required locations to meet customer timelines.
Coordinate with carriers to ensure freight is picked up on time and delivered to the destination as scheduled.
Track and trace shipments throughout the entire journey, monitoring status and proactively addressing any delays or issues.
Provide ongoing customer service and updates, so customers do not need to interact directly with drivers or trucking companies.
Handle logistics coordination across different operations teams, including delivery assurance and other logistics service areas, ensuring seamless handoffs within the process.
Apply strong problem-solving and critical thinking skills to resolve unexpected issues and develop creative, “outside the box” solutions as challenges arise.
Use a business-oriented mindset to balance speed, cost, and service quality when making logistics decisions.
Maintain accurate and detailed records of customer orders, shipment details, and carrier information through data entry and documentation.
Communicate clearly and professionally with customers and carriers in a high-volume, phone-based environment.
Work with a strong sense of urgency to meet tight timelines and support fast-paced logistics operations.
Pay close attention to details to avoid errors that could impact delivery times or customer satisfaction.
Collaborate with colleagues within the operations center to support overall logistics performance and customer service goals.
Participate in training to learn logistics strategies, systems, and best practices, and apply this knowledge in daily work.