Logistics Coordinator

PROTRANS INTERNATIONAL • Indianapolis, IN

23d

About The Position

The Logistics Coordinator handles transactional work for customer accounts and works closely with transportation providers (carriers) and internal support teams to identify opportunities for improvement. This role is the primary day-to-day transactional contact and provides plant-level customer service. The coordinator contributes to ProTrans objectives and helps identify, analyze, and develop supply chain solutions that improve the customer experience.

For 3PL accounts, the coordinator must understand each customer’s logistics plan, gather and submit plan changes or adjustments, enter bid requests as needed, and ensure unplanned customer requests are handled. The role may also serve as a team leader for an assigned work group.

Requirements

• Bilingual in English and Spanish; Spanish is required.
• At least 1 year of industry experience in logistics and supply chain, and/or a bachelor’s degree in Logistics, Transportation, or a business-related field.
• Strong critical-thinking and problem-solving skills, including the ability to resolve complex supply-chain and logistics-plan issues.
• Strong customer-service skills and ability to serve as a point of contact between ProTrans and customers.
• Ability to interact with varying levels of management and operations in a matrixed organization.
• Ability to adapt and respond to frequently changing logistics circumstances.
• Strong time-management skills and ability to maintain several concurrent tasks and projects.
• Solid verbal and written communication skills in English and Spanish, including the ability to interpret documents and write routine reports and correspondence in English and Spanish.
• Ability to speak effectively in English and Spanish before groups of customers or employees.
• Ability to apply fractions, percentages, ratios, trends, statistical techniques, and proportions to practical situations.
• Ability to solve practical problems, collect data, establish facts, draw valid conclusions, interpret mathematical or diagram-form instructions, and handle abstract and concrete variables.
• Excellent computer skills, including all Microsoft Office programs.
• Experience using web-based business intelligence tools and Microsoft Office.
• Willingness to travel nationally and internationally to customer locations within the ProTrans International network.
• Ability to sit regularly and hear in order to perform essential job functions.

Nice To Haves

• Automotive logistics experience.

Responsibilities

• Communicate with truckload carriers to confirm pickups and deliveries, report exceptions, and perform check calls in ProTrans’ TMS system.
• Coordinate successful border crossings with the Border Crossing team and notify customers of deviations in the customs process.
• Arrange customer expedite shipments and communicate with ProTrans’ Expedite team.
• Assist customer plants with daily operational issue resolution.
• Escalate service-level issues to the Operations Manager.
• Communicate holiday schedules to customers and internal schedule adjustments at ProTrans.
• Ensure customers are informed of performance exceptions, delays, and other issues.
• Ensure required reporting is distributed daily, weekly, or monthly.
• Work with the Account Receivable team to support timely billing.
• For 3PL accounts, understand customer logistics plans and gather, understand, and submit complete plan changes or adjustments.
• For 3PL accounts, enter bid requests as needed and ensure unplanned customer requests are handled.
• Comply with Customs and C-TPAT regulations and procedures.

What This Job Offers

• Job Type: Full-time