Logistics Coordinator

Capstone Logistics, LLC•Meriden, CT

About The Position

The Logistics Coordinator facilitates communication with vendors and customers to ensure timely deliveries that meet customer requirements. The role coordinates vendor and independent-contractor dispatch, handles work orders and delivery documentation, responds to operational issues, and provides customer service. The position reports directly to the Manager.

Requirements

Excellent verbal communication and problem-solving skills.
Computer skills, including Microsoft Word, Outlook, and Excel.
Interpersonal skills and the ability to foster teamwork and motivate or coach others.
Ability to read maps accurately and quickly.

Responsibilities

Schedule and dispatch vendors or independent contractors to appropriate locations based on customer requests, specifications, or needs, using telephones and dispatch software.
Communicate pertinent dispatch information to vendors, including customer locations, pickup type, scanning requirements, and temperature requirements.
Receive, enter, and distribute On Demand work orders, proof of deliveries (PODs), and manifests, and prepare reports as required by management.
Serve as a contact for vendors in assigned route territories and advise them of traffic problems and other hazards, including construction, accidents, congestion, and weather.
Contact vendors as needed to ensure all routes are covered.
Determine appropriate responses to emergencies, accidents, and breakdowns.
Communicate customer Chain of Custody standards, including location scanning, specimen handling, and parcel scanning.
Resolve vendor problems or grievances and refer issues to vendor management when further assistance is needed.
Evaluate and prioritize incoming telephone calls.
Support the customer service team as needed or during peak season.
Ensure policies and procedures defined in the Independent Contractor Operating Agreement are consistently followed.
Determine and take necessary actions to select delivery methods that meet or exceed customer service expectations.
Maintain accurate job-status documentation in the dispatch POD, manage work distribution, and ensure documentation is complete before jobs are cleared.
Provide timely and efficient courier service according to route schedules and On Demand requests.
Address customer questions, problems, complaints, and service requests in consultation with customers or supervising personnel.
Notify customers of route-schedule changes and On Demand delays.