Logistics Coordinator - San Diego

Interlaced•San Diego, CA

6h•Hybrid

About The Position

Interlaced is a cloud-focused IT, Security, and AI services provider that offers outsourced technology management to innovative businesses globally. They specialize in designing, implementing, and supporting advanced technology infrastructure to help clients scale and achieve their goals. Interlaced differentiates itself by being cloud-focused, offering professional development pathways with training programs, and working with cutting-edge clients in forward-thinking industries such as tech startups, biotech, and digital agencies. The company is experiencing significant growth and is seeking motivated individuals to join their team of technology enthusiasts.

Requirements

Knowledge of common business technologies.
Experience working in diverse technical environments.
Experience with various cloud infrastructure components.
Technical skill-set and staying up-to-date with the latest technology trends.
Ability to quickly incorporate new techniques and processes.
Personable with the ability to interact with each level of the client's business, from the front desk to the CEO.
Ability to simplify complex technical solutions and convey them to end users.
Technically literate.
Friendly demeanor.
Adept at tackling various client requests with timely fulfillment.
Operate by the Interlaced core values.
Dedicated working environment/home office with stable internet connection.

Nice To Haves

Cloud focused (training provided if skills are not yet fully developed).

Responsibilities

Facilitate white-glove device provisioning, including app installation and packaging to Interlaced's visual standards.
Maintain accurate serial number, asset tag, and location data across client fleets and sellable stock by performing physical counts and auditing MDM/RMM records for deployed devices.
Manage shipping and receiving of devices and IT-adjacent hardware.
Communicate internally and externally via calls, email, and instant messaging regarding hardware, procurement, and inventory questions.
Own device retrieval workflows, from prepaid shipping labels to processing returned devices.
Assess, wipe, and image received workstations; recommend redeploy, repair, or retire based on condition.
Manage and escalate ticket queues to maintain SLAs.
Liaise with vendor/carrier support (FedEx, TD SYNNEX, Apple, CSC) to resolve order and shipment issues.
Support end users with fleet-related requests via Zoom, Slack, and email.
Own procurement queue: identify hardware sales opportunities, build quotes, place orders, and communicate details to clients.
Track and reconcile asset lifecycle data (procurement through retirement) to ensure audit-ready inventory records.
Coordinate domestic and international shipment logistics, ensuring customs, insurance, and carrier compliance.
Manage chain-of-custody documentation for devices in transit, storage, and disposition to minimize loss and support compliance.
Conduct device disposition and refresh projects; partner with vendors/recyclers on certified data destruction and e-waste disposal.
Monitor stock levels and reorder points for consumables to prevent fulfillment delays.
Analyze asset utilization reports to identify underused/aging equipment and recommend refresh strategies.
Optimize warehouse organization and workflows to improve pick, pack, and ship efficiency during peak periods.
Identify and implement process improvements to reduce turnaround time in provisioning and retrieval workflows.