Logistics Intern - Jan 2027

Mercury Business Services • Columbus, OH

6d

About The Position

Mercury is seeking a Logistics Client Support Guide Intern to support clients in the Life Sciences and Healthcare industries with shipping needs. The role involves daily client interaction, providing consultative guidance, coordinating shipments, tracking deliveries, resolving issues, and maintaining accurate shipment information. Interns work 20–30 hours per week, with the potential for an offer upon graduation. The position calls for initiative, urgency, sound problem-solving, and the ability to multitask under pressure while building trust with clients.

Requirements

• Bachelor’s degree; currently pursuing the degree is acceptable.
• Ability to understand clients’ current and future needs.
• Experience with Microsoft Office.
• Willingness to learn and work in a startup environment.
• Good oral and written communication skills, in person and electronically.
• Demonstrated ability to resolve problems quickly and collaboratively.
• Strong organizational and follow-through skills.
• Exceptional work ethic.
• Initiative and a strong sense of urgency; ability to perform under tight deadlines and pressure.
• Ability to multitask and build rapport and trust with clients.

Responsibilities

• Respond to client shipping requests and inquiries by email and phone.
• Advise clients on which Mercury services best meet their needs.
• Track shipments during transit, proactively notify clients of status, and work with carriers to resolve issues or delays promptly.
• Work directly with clients and provide prompt service responses.
• Book client shipments through Mercury’s partner network.
• Review domestic and international shipping documents for accuracy and completeness before submitting them to partners and customs officials.
• Update Mercury’s CRM with accurate, current, and detailed shipment information.
• Add vendor and client charges to shipment records to streamline invoicing.
• Comply with company business processes, procedures, and work instructions.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern