Logistics Intern - Jan 2027

Mercury Business Services • Columbus, OH

8d

About The Position

Mercury is seeking a Logistics Client Support Guide Intern in Columbus, Ohio, to support the company’s logistics services for clients in the Life Sciences and Healthcare industries. The role interfaces with clients daily, responding to shipping requests and inquiries, advising clients on suitable services, booking shipments, and tracking shipments through transit. The intern works with Mercury’s carrier and vendor network to resolve shipping problems and delays, processes shipping documentation, maintains shipment records in Mercury’s CRM, and enters charges to support invoicing.

The position is described as 20–30 hours per week, with the potential for an offer upon graduation. Mercury is looking for a self-motivated, innovative candidate who takes initiative, works well under tight deadlines and pressure, can manage multiple tasks, and builds rapport and trust with clients. A willingness to learn and work in a startup environment is important.

Requirements

• Bachelor’s degree; in-progress study is acceptable.
• Ability to understand clients’ current and future needs.
• Experience with the Microsoft Office suite.
• Willingness to learn and work in a startup environment.
• Good oral and written communication skills, both in person and electronically.
• Demonstrated ability to resolve problems quickly and collaboratively.
• Strong organizational and follow-through skills.
• Exceptional work ethic.
• Initiative, urgency, and ability to perform under tight deadlines and pressure.
• Ability to multitask and build rapport and trust with clients.

Responsibilities

• Respond to client shipping requests and inquiries by email and phone.
• Provide consultative guidance to clients on which services best meet their needs.
• Track shipments in transit, proactively notify clients of status, and work with carriers to resolve issues or delays promptly.
• Work directly with clients and respond promptly to service needs.
• Book client shipments through Mercury’s network of partners.
• Review and process domestic and international shipping documents for accuracy and completeness before submitting them to partners and customs officials.
• Update Mercury’s CRM with accurate and detailed shipment information.
• Add vendor and client charges to shipment information to streamline invoicing.
• Comply with company business processes, procedures, and work instructions.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern