CA Adjuster Licenses Required)

J.B. Hunt Transport Services, Inc.•Lowell, AR

14d•Onsite

About The Position

Under general supervision, the Logistics Claims Manager investigates, files, and resolves cargo, inventory, and related logistics claims on behalf of an assigned customer, with a focus on settlement outcomes. Serving as an extension and advocate of the customer, the manager processes incoming claim notifications and initiates filings for independently identified claims, handles monetary matters within assigned limits, makes freight disposition decisions, and resolves claims in accordance with contractual terms, regulations, and customer agreements. The role holds internal and external parties accountable and identifies recurring issues and trends to support mitigation and risk reduction. The manager handles complex cargo, warehouse, cold-storage, inventory-spoilage, and related logistics claims from intake through investigation, negotiation, and resolution. This includes assessing claim validity, liability, damages, exposure, recovery potential, and payment eligibility; reviewing documentation and agreements; pursuing subrogation where appropriate; and negotiating settlements. The position coordinates with customers, operations teams, carriers, facilities, warehouse providers, insurers, adjusters, legal counsel, and other stakeholders. It manages reserves, exposure, payments, recovery records, disposition decisions, claim files, and financial reporting, while communicating findings and outcomes and supporting root-cause analysis and mitigation. The position is based in Lowell, Arkansas, and is listed as full time. It is not eligible for employment-based sponsorship.

Requirements

High school diploma or GED.
Four to five years of experience in claims, transportation/logistics, warehouse operations, insurance, a relevant field, and/or military equivalent.
Must possess and maintain valid Arkansas, New York, and California Property and Casualty Adjuster's Licenses.

Nice To Haves

Bachelor’s degree in Business, Logistics, Supply Chain, Risk Management, or a related field.
Experience managing both transportation and warehouse/cold-storage claims.
Demonstrated success in settlement negotiation and revenue-driven claims resolution.
Professional demeanor in customer interactions, with empathy and patience in challenging situations.
Knowledge of problem reporting and escalation practices.
Ability to analyze situations and make productive decisions based on informed judgment.
Ability to stay focused and motivated to achieve desired results.
Ability to maintain composure under pressure.
Ability to adapt to a dynamic work environment and shifting priorities and directives.
Ability to communicate effectively by transmitting, receiving, and accurately interpreting ideas through various mediums.
Knowledge of claim investigation procedures.
Ability to work constructively and collaboratively with a variety of individuals and groups.
Ability to capture and document relevant business information in an auditable, organized, and easily retrievable manner.
Ability to process information with a high degree of accuracy.
Knowledge of approaches and techniques for recognizing, anticipating, and resolving problems.
Proficiency in documenting case details accurately and assessing payment eligibility.

Responsibilities

Investigate and manage complex cargo, warehouse, cold-storage, inventory-spoilage, and related logistics claims, assessing validity, liability exposure, and recovery potential from intake through resolution.
Advocate for the customer and hold internal teams and external parties accountable to contractual obligations, service requirements, and financial responsibilities.
Review bills of lading, delivery receipts, operational documents, insurance policies, contracts, and warehouse agreements to validate claims and meet contractual, regulatory, and filing requirements.
Proactively review freight documentation and coordinate with operations teams on real-time events to identify potential claims and initiate filings.
Gather and synthesize information from internal departments and third parties to determine cause, liability, and damages, and pursue subrogation and financial recovery when appropriate.
Negotiate, settle, and resolve claims autonomously within designated authority.
Coordinate investigation and recovery with carriers, shipping and receiving facilities, warehouse providers, insurers, excess insurers, adjusters, legal counsel, security, and customers to support timely reporting, policy compliance, and claim closure.
Handle claim finances, including establishing and adjusting reserves, tracking exposure, making settlement payments, documenting recoveries, and preparing accurate financial reports in accordance with customer agreements and internal controls.
Keep leadership informed of significant claim exposures.
Make and execute settlement and freight disposition decisions, including salvage, destruction, donation, return, or other handling outcomes, coordinating with appropriate parties and documenting rationale and approvals.
Maintain audit-ready claim files, conduct regular file reviews, and communicate claim status, exposure, findings, and outcomes to internal and external stakeholders.
Identify recurring issues and trends and communicate actionable insights to support root-cause analysis and mitigation strategies.
Communicate findings, decisions, processes, and resolutions clearly to stakeholders, including explaining matters in layman's terms, and support business-unit plans and improvement initiatives.
Engage legal counsel as needed, evaluate precedent impacts before payment or denial decisions, and assign complex or high-exposure matters to outside counsel.

Benefits

Medical benefit
Dental benefit
Vision benefit
401(k) retirement plan
Life insurance
Short-term disability coverage
Long-term disability coverage
Paid time off commensurate with tenure, including vacation and sick time
Six weeks of paid maternity leave
Two weeks of paid parental leave
Six paid holidays annually
Position may be eligible for annual bonus and incentives based on profitability or volumes, subject to company plan terms