Logistics Claim Settlement Staff

SBT Global•Plano, TX

3d•Onsite

About The Position

The Logistics Claim Settlement Staff member processes carrier claim payments accurately and by established deadlines, following company policy. The role works with the Recovery Team to report approved claims and pending payments, reviews claim documentation for payment accuracy, and communicates with carriers and third-party logistics providers (3PLs) to confirm payment details. The position audits and manages contracts and tariffs related to payment processing in the Cello system, disputes invalid claim resolutions, negotiates settlements, and investigates errors that may prevent payment processing. It also coordinates legal reviews and execution of settlement agreements, analyzes contractual agreements and claim findings, tracks and submits approval requests for aging claim offsets against carrier invoices, and performs ad hoc reporting or other related duties as needed.

Requirements

Proficiency in Microsoft Excel, including advanced reporting functions and formatting, VLOOKUP, and pivot tables.
Excellent verbal and written communication skills.
Strong critical-thinking and creative problem-solving skills.
Flexibility to work in a fast-paced, team-oriented environment.
Superior attention to detail, organization, cross-group collaboration, and project management skills.

Nice To Haves

3–5 years of Accounting/Finance experience preferred.
At least 1 year of freight claims processing experience.

Responsibilities

Process carrier claim payments accurately and by deadlines according to company policy.
Collaborate with the Recovery Team to report claim approvals and pending payments.
Review claim documentation to confirm payment accuracy.
Communicate with carriers and 3PLs to confirm payment details.
Audit and manage contracts and tariffs related to processing payments in the Cello system.
Dispute invalid claim resolutions to overturn declinations and negotiate claim settlements.
Investigate and diagnose potential errors preventing payment processing.
Facilitate legal reviews of settlement agreements from carriers and 3PLs and support their execution.
Analyze customer, shipper, consignee, or carrier contractual agreements, and assess physical damage reports and cargo claim findings within company guidelines.
Track and submit approval requests for aging claim offsets against carrier invoices.
Perform ad hoc reporting and other job-related duties as required.