Logistics Claim Settlement Staff

SBT Global, Inc.•Plano, TX

4d•Onsite

About The Position

The Logistics Claim Settlement Staff member processes carrier claim payments accurately and within deadlines, following company policy. The role collaborates with the Recovery Team, carriers, and third-party logistics providers (3PLs) to report approvals, confirm payment details, resolve disputed claims, and negotiate settlements. It reviews claim documentation and contractual agreements, manages contracts and tariffs in the Cello system, investigates payment-processing errors, and facilitates legal review of settlement agreements. The position also tracks and submits approval requests for aging claim offsets against carrier invoices and performs ad hoc reporting and other related duties. This is a one-year contract role based in Plano, Texas, with a stated pay rate of $24.20 per hour. The work schedule is 8:30 AM–5:30 PM, Monday through Friday.

Requirements

Proficiency in Microsoft Excel, including advanced reporting functions and formatting, VLOOKUP, and pivot tables.
At least 1 year of freight claims processing experience.
Excellent verbal and written communication skills.
Strong critical-thinking and creative problem-solving skills.
Flexibility to work in a fast-paced, team-oriented environment.
Superior attention to detail, organization, cross-group collaboration, and project management skills.

Nice To Haves

3–5 years of Accounting/Finance experience preferred.

Responsibilities

Process carrier claim payments (AR) accurately and by deadlines in accordance with company policy.
Collaborate with the Recovery Team to report claim approvals and pending payments.
Review essential claim documentation to confirm payment accuracy (AP).
Communicate with carriers and 3PLs to confirm payment details.
Audit and manage contracts and tariffs related to processing payments in the Cello system.
Dispute invalid claim resolutions to overturn declinations and negotiate claim settlements.
Investigate and diagnose potential errors preventing payment processing.
Facilitate legal reviews of settlement agreements from carriers and 3PLs.
Analyze contractual agreements involving customers, shippers, consignees, or carriers, and assess physical damage reports and cargo claim findings within company guidelines.
Track and submit approval requests for aging claim offsets against carrier invoices.
Perform ad hoc reporting and other job-related duties as required.