Logistics Call Center Representative I
About The Position
This role involves handling inbound calls for Logistics clients and ground Logistics. Responsibilities include receiving client pick-up request calls, directing clients to the appropriate functional resource, communicating with field Logistics operations, and responding to customer inquiries and complaints. The representative will utilize an automated Logistics System to assign routine pick-ups to appropriate internal or external resources to ensure timely delivery to the lab. This position also provides accurate data and information to support Dispatcher I and Dispatcher II functions.
Requirements
- Experience in a call center environment.
- Familiarity with logistics operations.
- Ability to utilize automated systems.
- Strong communication and customer service skills.
- Ability to handle customer inquiries and complaints effectively.
Nice To Haves
- Experience with Logistics Systems.
- Experience supporting Dispatcher functions.
Responsibilities
- Handling inbound calls with Logistics clients and ground Logistics.
- Receiving client pick-up request calls.
- Directing clients to appropriate functional resource.
- Communicating with field Logistics operations.
- Responding to customer inquiries/complaints.
- Utilizing automated Logistics System to assign routine pick-ups to appropriate internal or external resources to ensure timely delivery to lab.
- Providing accurate data and information to support Dispatcher I and Dispatcher II functions.
Benefits
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program Blueprint for Wellness®
- healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Annual incentive plans
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
