Call Center Representative I

Magic Valley Electric Cooperative • San Carlos, TX

2d

About The Position

Responds to member-consumer inquiries, satisfies their complaints and completes all tasks related to the receiving, adjusting and correcting of member-consumer accounts in conformance with approved accounting practices and procedures. The Call Center Representative I shall be required to perform any other duties assigned in order to fulfill the objective of the cooperative.

Requirements

• Responds to consumer inquiries and/or solves problems in both English and Spanish languages.
• Observes all safety rules.

Responsibilities

• Responds to consumer inquiries and/or solves problems in both English and Spanish languages.
• Codes all incoming calls.
• Prepares a variety of reports which require investigation, verification, classification, recording and/or reconciliation of data.
• Received member consumer requests for connections, disconnections, reconnections or new services and trouble calls.
• Completes paperwork on terminated accounts.
• Receives service orders and forwards to appropriate department for actions.
• Responds to member-consumer inquiries, satisfies their complaints and, if unable to do so, refers them to the proper person(s).
• Observes all safety rules.
• Communicates with member-consumers concerning accounts and to explain the services offered, rates, policies, procedures and benefits to which a cooperative member-consumer is entitled.
• Maintains good relations in all contacts with the general public.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed