Logistics Call Center Representative I

Quest Diagnostics•Tampa, FL

4d•Onsite

About The Position

This role involves handling inbound calls for Logistics clients and ground Logistics. Key responsibilities include receiving client pick-up requests, directing clients to the appropriate functional resource, communicating with field Logistics operations, and responding to customer inquiries and complaints. The representative will utilize an automated Logistics System to assign routine pick-ups to internal or external resources to ensure timely delivery to the lab and provide accurate data to support Dispatcher I and Dispatcher II functions.

Requirements

1+ years Customer Service or Logistics experience required
High School Diploma or Equivalent (Required)
Excellent verbal and written communication skills
Ability to demonstrate computer skills, keyboarding, good working knowledge of Microsoft Windows and Office products (Word, Excel, Outlook)
Ability to maintain confidentiality concerning information and data received
Must be flexible and available based on staffing requirements; weekends, holidays, on-call and overtime

Nice To Haves

Call center experience preferred
Associates Degree (Preferred)

Responsibilities

Handle a high volume of inbound telephone calls, meet productivity goals (such as call targets, Aux Time Allowance) and work in a fast-paced environment
Ability to learn Dispatch Application and accurately enter pick up requests
Strong attention to detail and adherence to process and procedure.
Provides outstanding customer service and actively Listens to client concerns, conducts preliminary research, and forwards client to appropriate party or escalates issue to a Group Lead or Supervisor.
Ability to determine if pick-up can be performed as requested by the client based upon multiple factors
Well organized, utilizes on-line job aides, maps etc. and can locate information readily
Prioritizes, handle multiple functions, and provide service to multiple regions throughout shift
Attends huddles, stays current on email and video communication
May assign pickup and delivery destinations to courier
Professionally interacts with external/internal clients, co-workers, and Leadership across all functions.
Ability to accept performance feedback with a focus on performance improvement and serving patients and clients with Quality and Accountability
Excellent verbal and written communication skills
Ability to demonstrate computer skills, keyboarding, good working knowledge of Microsoft Windows and Office products (Word, Excel, Outlook)
Ability to maintain confidentiality concerning information and data received
Must be flexible and available based on staffing requirements; weekends, holidays, on-call and overtime
May include other tasks as assigned

Benefits

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness®
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities