Call Center Representative I

Magic Valley Electric Cooperative•San Carlos, TX

2d•Onsite

About The Position

Responds to member-consumer inquiries, satisfies their complaints and completes all tasks related to the receiving, adjusting and correcting of member-consumer accounts in conformance with approved accounting practices and procedures. This role involves responding to consumer inquiries and/or solving problems in both English and Spanish languages, coding all incoming calls, and preparing a variety of reports. The representative will also handle member consumer requests for service changes, trouble calls, and complete paperwork for terminated accounts. Additionally, they will receive service orders and forward them to the appropriate department, and refer inquiries to the proper person if unable to resolve them directly. The position requires observing all safety rules and performing any other assigned duties to fulfill the objective of the cooperative. External relationships include communicating with member-consumers about their accounts, explaining services, rates, policies, procedures, and benefits, and maintaining good relations with the general public.

Requirements

Must be able to perform the activities as listed in the position description.
Activities are performed at a computer terminal and desk.
Sitting for long periods are normally used in carrying out-the assigned duties.
A clear speaking voice and good telephone skills are required.
Bilingual in English and Spanish.

Responsibilities

Responds to consumer inquiries and/or solves problems in both English and Spanish languages.
Codes all incoming calls.
Prepares a variety of reports which require investigation, verification, classification, recording and/or reconciliation of data.
Receives member consumer requests for connections, disconnections, reconnections or new services and trouble calls.
Completes paperwork on terminated accounts.
Receives service orders and forwards to appropriate department for actions.
Responds to member-consumer inquiries, satisfies their complaints and, if unable to do so, refers them to the proper person(s).
Observes all safety rules.
Performs any other duties assigned in order to fulfill the objective of the cooperative.
Communicates with member-consumers concerning accounts and to explain the services offered, rates, policies, procedures and benefits to which a cooperative member-consumer is entitled.
Maintains good relations in all contacts with the general public.