Logistics Call Center Representative I

Quest Diagnostics•Tampa, FL

3d•$15 - $23•Onsite

About The Position

Primary responsibilities include handling inbound calls with Logistics clients and ground Logistics. Responsibilities include receiving client pick-up request calls, directing clients to appropriate functional resource, communicating with field Logistics operations, and responding to customer inquiries/complaints. Utilizes automated Logistics System to assign routine pick-ups to appropriate internal or external resources to ensure timely delivery to lab. Provides accurate data and information to support Dispatcher I and Dispatcher II functions.

Requirements

Relevant skills
Training
Experience
Education
Certifications obtained

Responsibilities

Handling inbound calls with Logistics clients and ground Logistics
Receiving client pick-up request calls
Directing clients to appropriate functional resource
Communicating with field Logistics operations
Responding to customer inquiries/complaints
Utilizing automated Logistics System to assign routine pick-ups to appropriate internal or external resources to ensure timely delivery to lab
Providing accurate data and information to support Dispatcher I and Dispatcher II functions

Benefits

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness®
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities